Therapy Front Desk: Patient Experience Specialist

Orthopedic Centers of Colorado; Louisville (CO); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO and holidays

Company-paid life insurance

Long-term disability insurance

Opportunity for internal training

Profit sharing eligibility after one月

Job summary

Orthopedic Centers of Colorado is seeking a Patient Advocate to ensure clinic standards, HIPAA compliance and efficient patient intake. The role requires independent judgment for daily tasks within a clinical setting.

Responsibilities include eligibility checks, chart accuracy, Phreesia validations, pre-registration and friendly patient greeting. Strong communication and organizational skills are essential for success.

Qualifications

• Minimum of two years’ experience in healthcare setting.
• Knowledge of medical office procedures.
• Knowledge of computer systems and applications.
• Knowledge of grammar, spelling and punctuation.
• Skills in operating business office machines.
• Skills in answering the telephone in a professional manner.
• Ability to read, understand and follow oral and written instruction.
• Ability to establish and maintain working relationships with patients, employees and the public.

Responsibilities

• Eligibility check.
• Fixing charts/mistakes.
• Phreesia appointment validations; cancellation/reschedules.
• Pre-registration.
• Greet and register patients politely and promptly.
• Use ProviderFlow for scheduling and workflow tasks.
• Answer all phone calls and voice messages professionally.
• Verify and collect insurance, demographics and signatures as needed.

Skills

Healthcare experience

Medical office procedures

Computer systems

Grammar and punctuation

Office machines

Professional phone etiquette

Reading and following instructions

Relationship building

Tools

Phreesia

EMR systems

Job description

Orthopedic Centers of Colorado is seeking a Patient Advocate to ensure clinic standards, HIPAA compliance and efficient patient intake. The role requires independent judgment for daily tasks within a clinical setting.

Responsibilities include eligibility checks, chart accuracy, Phreesia validations, pre-registration and friendly patient greeting. Strong communication and organizational skills are essential for success.