Therapy Front Desk

OCC - Advanced Orthopedic & Sports Medicine Specialists; Superior (CO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

Generous PTO and paid holidays

Life insurance

Disability insurance (long-term)

Job summary

OCC - Advanced Orthopedic & Sports Medicine Specialists is seeking a Patient Advocate to ensure clinic compliance with HIPAA, OSHA and fraud rules while delivering high-quality patient services.

The role requires strong administrative skills, two years in healthcare, excellent communication, and the ability to manage registrations, insurance verifications and patient inquiries in a clinical setting.

Qualifications

• Minimum of two years’ experience in a healthcare setting.
• Knowledge of medical office procedures.
• Ability to read, understand and follow oral and written instructions.
• Excellent grammar, spelling and punctuation.
• Ability to establish and maintain working relationships with patients, employees and the public.

Responsibilities

• Eligibility check and patient registration.
• Fixing charts and correcting mistakes in records.
• Phreesia appointment validations; manage cancellations and reschedules.
• Pre-registration of patients.
• Greet and register patients in a polite and efficient manner.
• Operate and navigate Practice/Clinic workflows (e.g., ProviderFlow).
• Answer phone calls and voice messages promptly and professionally.
• Verify insurance, demographic information and signatures as needed.

Skills

Healthcare procedures

Computer systems

Phone etiquette

Reading instructions

Interpersonal skills

Accuracy and attention to detail

Job description

POSITION OVERVIEW

The Patient Advocate is responsible for ensuring the clinic (Physical/Occupational Therapy) meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives, and the incumbent must apply considerable decision-making and independent judgment in daily activities.

Essential Functions

• Eligibility check
• Fixing charts/mistakes
• Phreesia appointment validations; cancellation/reschedules
• Pre-registration
• Recognize, greet and register patients in a polite, prompt and helpful manner
• ProviderFlow
• Answer all phone calls and voice messages in a pleasant manner and handle patient needs expeditiously
• Verify current informational statuses and collect insurance information, demographic information and signatures as needed

Required Qualifications And Skills

• Minimum of two years’ experience in healthcare setting
• Knowledge of medical office procedures
• knowledge of computer systems and applications
• Knowledge of grammar, spelling and punctuation
• Skills in operating business office machines
• Skills in answering the telephone in a professional manner
• Ability to read, understand and follow oral and written instruction
• Ability to establish and maintain working relationships with patients, employees and the public

Pay & Benefits

• Medical, Dental and Vision Insurance
• Generous PTO package and paid holidays
• Company-paid life insurance and long term disability insurance
• Ability to purchase accident insurance, short and long-term disability insurance.
• Opportunities for internal training and development
• Retirement Plan eligibility after one month of service with eligibility in company profit sharing
• Most positions offer Monday – Friday work schedules

Working Conditions

• Typical business office environment
• Possibility of local travel
• Constant viewing of computer monitor, mousing and typing
• Frequent standing, walking and sitting
• Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more
• Occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus
• Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job

Salary Description

$19-23