Therapy Front Desk Coordinator - Patient Care & Scheduling

Florida Orthopaedic Institute; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth

Job security

Work-life balance

Job summary

Florida Orthopaedic Institute in Tampa, FL, is seeking a Therapy Services Representative to manage front desk operations in the Therapy department. The role covers greeting patients, verifying benefits and authorizations, collecting payments, maintaining charts, and scheduling visits.

On-site, full-time position with opportunities for growth within a dedicated orthopedic team. Ideal candidates have a High School Diploma and strong customer service skills; healthcare experience is preferred.

Qualifications

• High School Diploma or equivalent
• Customer Service Skills
• Preferably experience in the medical environment

Responsibilities

• Greet patients at first visit and manage front desk duties
• Verify benefits and authorizations, collect patient financial responsibility
• Maintain therapy charts and schedule patients
• Follow up on insurance issues such as terminations or lack of authorization
• Answer voicemails promptly and communicate with therapists
• Attend monthly staff meetings and ensure tasks are completed before end of shift

Skills

Customer Service

Communication

Education

High School Diploma or equivalent

Job description

Florida Orthopaedic Institute in Tampa, FL, is seeking a Therapy Services Representative to manage front desk operations in the Therapy department. The role covers greeting patients, verifying benefits and authorizations, collecting payments, maintaining charts, and scheduling visits.

On-site, full-time position with opportunities for growth within a dedicated orthopedic team. Ideal candidates have a High School Diploma and strong customer service skills; healthcare experience is preferred.