Therapy Front Desk & Benefits Specialist

Florida Orthopaedic Institute; Palm Harbor (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Orthopaedic Institute is seeking a Therapy Services Representative to handle front desk functions, benefit verification, authorizations, patient scheduling, and financial collections for Therapy visits. The role requires friendly patient interaction and accurate chart maintenance.

The ideal candidate will have a High School Diploma or equivalent, excellent customer service, and at least 1 year of experience in a medical environment.

Qualifications

• High School Diploma or equivalent.
• Excellent customer service skills.
• Ability to multi-task.
• Minimum 1 year experience in the medical environment.

Responsibilities

• Greet patients and manage front desk duties in the Therapy department.
• Verify benefits for therapy patients and obtain authorizations as needed.
• Collect co-payments, co-insurance and deductibles at the point of service.
• Prepare and maintain patient charts and documentation for therapy visits.
• Schedule therapy appointments and manage the therapy plan of care.
• Communicate with providers, insurers, and case managers regarding authorizations.

Skills

Customer service

Multi-tasking

Education

High School Diploma or equivalent

Job description

Florida Orthopaedic Institute is seeking a Therapy Services Representative to handle front desk functions, benefit verification, authorizations, patient scheduling, and financial collections for Therapy visits. The role requires friendly patient interaction and accurate chart maintenance.

The ideal candidate will have a High School Diploma or equivalent, excellent customer service, and at least 1 year of experience in a medical environment.