Therapy Coordinator — Patient Access, Scheduling & Billing

TOA; Columbia (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

Vision benefits

401k match

Paid time off

Paid holidays

Job summary

Tennessee Orthopaedic Alliance (TOA) is seeking a therapy front desk administrator to support referrals, scheduling, and billing across its network of clinics in Tennessee. The role emphasizes accurate verification of benefits, efficient patient communication, and coordination with therapists and facilities.

Responsibilities include handling insurance verifications, patient communications, and daily front desk operations, with a focus on delivering excellent customer service and compliant

Qualifications

• Experience collecting co-payments, deductibles, coinsurance, and balances.
• Knowledge of administrative and clerical procedures.
• Professional personal presentation and excellent customer service practices
• Previous experience and knowledge of insurance.

Responsibilities

• Obtain physician referrals for therapy and scheduling the patients at the appropriate facility
• Assist in getting verification and authorization for therapy benefits and treatments
• Assist with patient order management and answering the phone
• Submit charges for rehab services
• Complete cross training for the therapy front desk (answering the phone, scheduling patients, assisting in patient care as needed, completing rehab reports, assist with account payments and estimates)
• Completing patient paperwork and submission for DMEs
• Be efficient and competent in completing the necessary rehab reports
• Respond and address clinical tasking needs
• Display appropriate communication with patients (in person and over the phone) and team members to provide quality customer service
• Display knowledge of electronic documentation portal, Microsoft office, and rehab billing guidelines

Skills

Administrative support

Customer service

Insurance knowledge

Billing understanding

Tools

NextGen Software

Job description

Tennessee Orthopaedic Alliance (TOA) is seeking a therapy front desk administrator to support referrals, scheduling, and billing across its network of clinics in Tennessee. The role emphasizes accurate verification of benefits, efficient patient communication, and coordination with therapists and facilities.

Responsibilities include handling insurance verifications, patient communications, and daily front desk operations, with a focus on delivering excellent customer service and compliant