Therapy Coordinator - Columbia

Tennessee Orthopaedic Alliance; Columbia (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

Vision benefits

401k match

Paid time off

Paid holidays

Job summary

Tennessee Orthopaedic Alliance (TOA) is seeking a therapy front desk administrator to support referrals, scheduling, and billing across its network of clinics in Tennessee. The role emphasizes accurate verification of benefits, efficient patient communication, and coordination with therapists and facilities.

Responsibilities include handling insurance verifications, patient communications, and daily front desk operations, with a focus on delivering excellent customer service and compliant

Qualifications

• Experience collecting co-payments, deductibles, coinsurance, and balances.
• Knowledge of administrative and clerical procedures.
• Professional personal presentation and excellent customer service practices
• Previous experience and knowledge of insurance.

Responsibilities

• Obtain physician referrals for therapy and scheduling the patients at the appropriate facility
• Assist in getting verification and authorization for therapy benefits and treatments
• Assist with patient order management and answering the phone
• Submit charges for rehab services
• Complete cross training for the therapy front desk (answering the phone, scheduling patients, assisting in patient care as needed, completing rehab reports, assist with account payments and estimates)
• Completing patient paperwork and submission for DMEs
• Be efficient and competent in completing the necessary rehab reports
• Respond and address clinical tasking needs
• Display appropriate communication with patients (in person and over the phone) and team members to provide quality customer service
• Display knowledge of electronic documentation portal, Microsoft office, and rehab billing guidelines

Skills

Administrative support

Customer service

Insurance knowledge

Billing understanding

Tools

NextGen Software

Job description

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with more than 35 locations across the state. Our commitment to Trust, Respect, Honesty, Teamwork, Communication, Diversity, and Accountability guides how we work and how we care for our patients and communities.

Who we are defines how we care:

• Culture: A shared commitment to Trust, Respect, Honesty, Teamwork, Communication, Diversity, and taking accountability for our own actions with the belief that every one of us makes a difference.
• Patient Access: Setting the standard for orthopedic care in Tennessee with access to over 35 locations across the state, including Ambulatory Surgery Centers.
• Patient Experience: Building strong and authentic relationships with our patients and communities by unifying through consistent collaboration to deliver exceptional patient experiences.
• Financial Stewardship: Using sound judgement to make responsible financial decisions; minimizing waste and maximizing value.

Responsibilities

• Obtain physician referrals for therapy and scheduling the patients at the appropriate facility
• Assist in getting verification and authorization for therapy benefits and treatments
• Assist with patient order management and answering the phone
• Submit charges for rehab services
• Complete cross training for the therapy front desk (answering the phone, scheduling patients, assisting in patient care as needed, completing rehab reports, assist with account payments and estimates)
• Completing patient paperwork and submission for DMEs
• Be efficient and competent in completing the necessary rehab reports
• Respond and address clinical tasking needs
• Display appropriate communication with patients (in person and over the phone) and team members to provide quality customer service
• Display knowledge of electronic documentation portal, Microsoft office, and rehab billing guidelines

Requirements

• Experience collecting co-payments, deductibles, coinsurance, and balances.
• Knowledge of administrative and clerical procedures.
• Professional personal presentation and excellent customer service practices
• Previous experience and knowledge of insurance.

Preferred

• NextGen Software experience.
• Competitive pay
• Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing
• Paid Time Off (which increases with years of service)
• Paid Holidays

TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.