Therapy Scheduling & Patient Services Coordinator

Tennessee Orthopaedic Alliance; Spring Hill (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package (health

Paid Time Off

Paid Holidays

Job summary

Tennessee Orthopaedic Alliance in Spring Hill, TN is seeking a full-time non-clinical Front Desk/Administrative Assistant to support therapy services. You will manage referrals, scheduling, billing and patient communications to ensure smooth operations.

Ideal candidates have experience collecting payments, understanding insurance details, and proficiency with office software. The role offers comprehensive benefits and opportunities for growth within TOA.

Qualifications

• Experience collecting co-payments, deductibles, coinsurance, and balances.
• Knowledge of administrative and clerical procedures.
• Professional personal presentation and excellent customer service practices
• Previous experience and knowledge of insurance.

Responsibilities

• Obtain physician referrals for therapy and scheduling the patients at the appropriate facility.
• Assist in getting verification and authorization for therapy benefits and treatments.
• Assist with patient order management and answering the phone.
• Submit charges for rehab services.
• Complete cross training for the therapy front desk (answering the phone, scheduling patients, assisting in patient care as needed, completing rehab reports, assist with account payments and estimates)
• Completing patient paperwork and submission for DMEs.
• Be efficient and competent in completing the necessary rehab reports.
• Respond and address clinical tasking needs.
• Display appropriate communication with patients (in person and over the phone) and team members to provide quality customer service.
• Display knowledge of electronic documentation portal, Microsoft office, and rehab billing guidelines.

Skills

Customer service

Phone handling

Administrative procedures

Insurance knowledge

Tools

NextGen Software

Job description

Tennessee Orthopaedic Alliance in Spring Hill, TN is seeking a full-time non-clinical Front Desk/Administrative Assistant to support therapy services. You will manage referrals, scheduling, billing and patient communications to ensure smooth operations.

Ideal candidates have experience collecting payments, understanding insurance details, and proficiency with office software. The role offers comprehensive benefits and opportunities for growth within TOA.