Front Office Coordinator — Floating Across 4 Clinics

Tennessee Orthopaedic Alliance; Alcoa (TN); On-site; USD 22,000 - 30,000; Full time

Job summary

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with more than 35 locations across the state. TOA is seeking a front desk professional to greet patients and manage check-in/check-out across Parkwest, Oak Ridge, Lenoir City, and Alcoa clinics.

You will verify demographics, insurance, collect copays, schedule appointments, and balance end-of-day processes while delivering excellent customer service.

Qualifications

• Education: High school diploma.
• Experience: Minimum two years medical office experience preferred.
• Willing to float between Parkwest, Oak Ridge, Lenoir City and Alcoa clinics.

Responsibilities

• Looks patients in the eye and welcomes patient with excellent customer service.
• Checking in and/or checking out patients for physician appointments.
• Verification of patient demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit.
• Entering patient demographic information in the practice management system.
• Scans/sorts all forms related to front office processes.
• Manages and coordinates all internal referrals.
• Scheduling return appointments for patients.
• Collection of copayments, patient balances and form fees.
• Distributes requested documents to patients.
• Completes/balances end of day batch processes.
• Maintains and communicates patient wait times.

Skills

Customer service

Front desk

Patient intake

Scheduling

Education

High school diploma

Tools

Practice management system

Job description

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with more than 35 locations across the state. TOA is seeking a front desk professional to greet patients and manage check-in/check-out across Parkwest, Oak Ridge, Lenoir City, and Alcoa clinics.

You will verify demographics, insurance, collect copays, schedule appointments, and balance end-of-day processes while delivering excellent customer service.