Therapy Clinic Patient Services Specialist

TOA; Nashville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, PTO

401(k) plan with company match

Profit-sharing match

Job summary

Tennessee Orthopaedic Alliance (TOA) is seeking a Therapy Patient Services Specialist to be the welcoming, organized face for patients arriving for therapy appointments. You will professionally and compassionately assist patients and families, manage insurance information, and coordinate with clinical and administrative staff to ensure smooth clinic flow.

As part of a large, established orthopaedic group with 20+ locations in Tennessee, TOA emphasizes stability, community impact, and a positive

Qualifications

• High school diploma or equivalent is required.
• At least one year medical office administration experience is preferred, with demonstrated success understanding some experience in an orthopaedic office a plus
• Knowledge of healthcare insurance
• Knowledge of administrative and clerical procedures, including experience with computer systems
• Experience with an EHR or NextGen is a plus
• Ability to multi-task and maintain flexibility – including flexibility in work schedules to adjust to necessary clinic hours
• Energetic and enthusiastic pace at work, with the ability to swiftly and accurately manage the flow of patients through the clinic
• Dependability, with a reliance on the capacity to be at work on-time, every day so our patients can receive the care they need

Responsibilities

• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
• Work closely with clinical colleagues and administrative team mates to develop a cohesive, high performing team
• Update and change insurance information as appropriate
• Scan insurance cards and drivers licenses
• Enter referrals into the computer and link it to the appropriate case
• Collect co-payments, coinsurance's, deductibles, and balances
• Prep daily clinics for upcoming appointments and print related documents
• Create a record of the appointment, or an encounter and print
• Ensure that all documentation is entered accurately and swiftly
• Schedule follow-up appointments as necessary

Skills

Customer service

Medical office administration

Insurance knowledge

EHR/NextGen familiarity

Multi-tasking

Dependability

Education

High school diploma

Tools

NextGen EHR

Job description

Tennessee Orthopaedic Alliance (TOA) is seeking a Therapy Patient Services Specialist to be the welcoming, organized face for patients arriving for therapy appointments. You will professionally and compassionately assist patients and families, manage insurance information, and coordinate with clinical and administrative staff to ensure smooth clinic flow.

As part of a large, established orthopaedic group with 20+ locations in Tennessee, TOA emphasizes stability, community impact, and a positive