Theatre Team Lead — Guest Experience & Operations

AMC Entertainment; Tampa (FL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Career advancement paths

Medical, dental, and vision coverage

Employee Assistance Program (EAP)

401(k) match

Free popcorn

Discounts on food and drinks

Gift card savings

Free movies nationwide

Job summary

AMC Entertainment seeks a Supervisory role to guide theatre crew through daily tasks, ensuring smooth operations and guest satisfaction. You will lead with energy, coach staff, and manage opening/closing procedures while handling cash and inventory with accuracy.

The role requires evening/weekend availability and a friendly, team-focused approach in a fast-paced, movie-loving environment. Growth and development opportunities are available within AMC’s theatres nationwide.

Qualifications

• Six months of supervisory or equivalent leadership experience.
• Must be at least 18 years old; location-specific age requirements may apply.
• Evening, weekend, and occasional holiday availability; theatres open year-round.
• Be a reliable teammate by showing up on time.
• Willing to complete required training and certifications provided by AMC.
• Friendly, outgoing personality with strong guest service and leadership skills.

Responsibilities

• Coordinate and coach theatre crew through daily responsibilities and guest service.
• Assist in floor operations and crew placement based on business needs.
• Oversee opening and closing procedures and access for vendors during off-hours.
• Assign registers, distribute banks, supply change, and reconcile floor safes.
• Accurately pull and count cash, coupons, and equivalents; enter into the system and prepare deposits.
• Maintain cash-handling accuracy and complete required forms.
• Support inventory processes and assist in crew scheduling (final approval by management).
• Troubleshoot system issues by opening support tickets and following up on resolution.
• Resolve guest concerns and research AMC Stubs or refund-related issues.
• Distribute and reconcile passes and assist in other duties directed by management.
• Perform daily operational and administrative tasks to keep everything running on schedule.
• Complete other duties as directed by management.

Skills

Leadership

Guest service

Communication

Teamwork

Time management

Job description

AMC Entertainment seeks a Supervisory role to guide theatre crew through daily tasks, ensuring smooth operations and guest satisfaction. You will lead with energy, coach staff, and manage opening/closing procedures while handling cash and inventory with accuracy.

The role requires evening/weekend availability and a friendly, team-focused approach in a fast-paced, movie-loving environment. Growth and development opportunities are available within AMC’s theatres nationwide.