Theatre Operations Lead

AMC Entertainment; Cumming (GA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Free movies nationwide

Daily popcorn and food discounts

401(k) match

Comprehensive medical/dental/vision

Job summary

AMC Entertainment is seeking a Supervisor to help direct daily theatre operations and lead the crew toward exceptional guest experiences. You will manage opening/closing tasks, coordinate schedules, and resolve guest concerns in a fast-paced, movie-loving environment.

Ideal candidates bring 6 months of supervisory experience, a friendly, proactive attitude, and a passion for movies. Expect a flexible schedule with opportunities for growth and company benefits.

Qualifications

• Must be at least 18 years old; other location-specific age requirements may apply.
• Six months of supervisory or commensurate leadership experience.
• The role requires evening, weekend, and occasional holiday availability.
• Be a reliable teammate by showing up on time.
• Adherence to AMC Wardrobe 101 Standards, including black non-slip shoes, black pants, an AMC provided shirt (where applicable).
• Willing to complete required training and certifications, provided by AMC.
• Friendly, outgoing personality—if you love people, this is the job for you!
• Strong guest service, communication, leadership, and teamwork skills.
• Ability to work independently, meet deadlines, and demonstrate competency in all crew positions.
• Ready to work in a fast-paced, fun environment.
• A love for movies and a passion for creating a fantastic guest experience.

Responsibilities

• Coordinate and coach theatre crew members through their daily responsibilities, ensuring strong performance and guest service.
• Assist in floor operations and ensure proper crew placement based on business needs.
• Oversee opening and closing procedures and provide access to vendors for deliveries and repairs during off-hours.
• Assign registers, distribute banks, supply change as needed, and reconcile floor safes.
• Accurately pull and count cash, coupons, and equivalents; enter results into the system and prepare deposits.
• Maintain cash-handling accuracy and complete required forms.
• Support inventory processes and assist in preparing crew schedules (final approval by management).
• Troubleshoot system issues by opening support tickets and following up on resolution.
• Resolve guest concerns and research AMC Stubs or refund-related issues.
• Distribute and reconcile passes and assist in all other duties as directed by management.
• Perform daily operational and administrative tasks to keep everything running on schedule.
• Complete other duties as directed by management.

Skills

Leadership

Communication

Guest service

Time management

Tools

Microsoft Office

Job description

AMC Entertainment is seeking a Supervisor to help direct daily theatre operations and lead the crew toward exceptional guest experiences. You will manage opening/closing tasks, coordinate schedules, and resolve guest concerns in a fast-paced, movie-loving environment.

Ideal candidates bring 6 months of supervisory experience, a friendly, proactive attitude, and a passion for movies. Expect a flexible schedule with opportunities for growth and company benefits.