Theater Operations Lead — Guest Experience

AMC Entertainment; Florence (AL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Employee Assistance Program (EAP)

401(k) match

Daily free popcorn

Discounts on food and drinks

AMC gift cards savings

Free movies nationwide

Job summary

AMC Entertainment is seeking a Supervisor to lead theatre crew operations and guest service in a fast-paced cinema environment. You’ll coach daily tasks, manage floor operations, cash handling, and scheduling to ensure smooth guest experiences.

We value leadership, strong communication, reliability, and a friendly, guest-focused attitude. Evening, weekend, and holiday availability are required, plus AMC training to support your success in this role.

Qualifications

• Must be at least 18 years old and able to work evenings, weekends, and some holidays.
• Six months of supervisory or equivalent leadership experience.
• Reliable team member who shows up on time and can train others.
• Willing to complete required training and certifications provided by AMC.
• Friendly, outgoing personality with strong guest service and teamwork skills.
• Ability to work independently, meet deadlines, and handle multiple crew positions.
• Love for movies and passion for creating a great guest experience.

Responsibilities

• Coordinate and coach theatre crew through daily responsibilities and guest service.
• Assist with floor operations and crew placement based on business needs.
• Oversee opening/closing procedures and coordinate access for vendors after hours.
• Assign registers, distribute banks, and reconcile floor safes.
• Count cash and equivalents, enter results, and prepare deposits.
• Support inventory processes and assist in crew scheduling (final approval by management).
• Troubleshoot system issues by opening support tickets and following up on resolution.
• Resolve guest concerns and research AMC Stubs or refund-related issues.
• Distribute and reconcile passes and perform other duties as directed by management.
• Perform daily operational and administrative tasks to keep everything running on schedule.

Skills

Leadership

Communication

Guest service

Teamwork

Reliability

Flexibility

Time management

Tools

Microsoft Office Suite

Theatre systems

Job description

AMC Entertainment is seeking a Supervisor to lead theatre crew operations and guest service in a fast-paced cinema environment. You’ll coach daily tasks, manage floor operations, cash handling, and scheduling to ensure smooth guest experiences.

We value leadership, strong communication, reliability, and a friendly, guest-focused attitude. Evening, weekend, and holiday availability are required, plus AMC training to support your success in this role.