Theatre Operations Lead

AMC Entertainment; Allentown (Lehigh County); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Free movies

Popcorn perk

Discounts on food & drinks

Job summary

AMC Entertainment is seeking a Supervisor to guide theatre crew, oversee daily operations, and ensure an exceptional guest experience. You will coach staff, manage cash handling, and support inventory and scheduling in a fast-paced cinema environment.

The role emphasizes leadership, strong communication, and a passion for movies. Evening/weekend availability and adherence to dress standards are required; AMC offers comprehensive benefits and employee perks.

Qualifications

• Six months of supervisory or commensurate leadership experience.
• Must be at least 18 years old; location-specific age rules may apply.
• Evening, weekend and occasional holiday availability; year-round operation.
• Reliable, punctual, and a strong team player.
• Adherence to Wardrobe 101 standards (black non-slip shoes, etc.).
• Willing to complete required training and certifications provided by AMC.
• Friendly, outgoing personality with strong guest service and leadership.
• Ability to work independently, meet deadlines, and handle multiple crew positions.

Responsibilities

• Coordinate and coach theatre crew through daily responsibilities and guest service.
• Oversee opening/closing procedures and vendor access during off-hours.
• Assist in floor operations and crew placement per business needs.
• Assign registers, distribute banks, and reconcile floor safes.
• Pull and count cash and deposits; ensure cash-handling accuracy.
• Support inventory and crew scheduling (final approval by management).
• Troubleshoot system issues and open support tickets; follow up on resolutions.
• Resolve guest concerns and AMC Stubs or refund issues.
• Distribute and reconcile passes; perform daily operational tasks.

Skills

Leadership

Guest service

Communication

Teamwork

Training

Job description

AMC Entertainment is seeking a Supervisor to guide theatre crew, oversee daily operations, and ensure an exceptional guest experience. You will coach staff, manage cash handling, and support inventory and scheduling in a fast-paced cinema environment.

The role emphasizes leadership, strong communication, and a passion for movies. Evening/weekend availability and adherence to dress standards are required; AMC offers comprehensive benefits and employee perks.