Theatre Floor Lead — Guest Experience & Team Coach

AMC Entertainment; Leawood (KS); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

401(k) match

Daily free popcorn

Free movies nationwide

Discounts on AMC gift cards

Job summary

AMC Entertainment is seeking a Supervisor to direct the daily performance of theatre crews, ensuring smooth operations behind the scenes and in front of guests. You will lead with energy, communicate with care, and create a welcoming, value-filled space for guests and staff.

Responsibilities include coaching teams, overseeing opening/closing, cash handling, scheduling, and resolving guest concerns in a fast-paced environment. Join a movie-loving team and grow with AMC.

Qualifications

• Six months of supervisory or commensurate leadership experience.
• Evening, weekend, and occasional holiday availability.
• Be at least 18 years old and meet location-specific age requirements.
• Friendly, outgoing personality with strong guest service and communication skills.

Responsibilities

• Coordinate and coach theatre crew members through their daily responsibilities, ensuring strong performance and guest service.
• Assist in floor operations and ensure proper crew placement based on business needs.
• Oversee opening and closing procedures and provide access to vendors for deliveries and repairs during off-hours.
• Accurately pull and count cash, coupons, and equivalents; enter results into the system and prepare deposits.
• Maintain cash-handling accuracy and complete required forms.
• Support inventory processes and assist in preparing crew schedules (final approval by management).
• Troubleshoot system issues by opening support tickets and following up on resolution.
• Resolve guest concerns and research AMC Stubs or refund-related issues.
• Distribute and reconcile passes and assist in all other duties as directed by management.
• Perform daily operational and administrative tasks to keep everything running on schedule.
• Complete other duties as directed by management.

Skills

Leadership

Communication

Guest Service

Time Management

Teamwork

Tools

Microsoft Office

Theatre systems

Job description

AMC Entertainment is seeking a Supervisor to direct the daily performance of theatre crews, ensuring smooth operations behind the scenes and in front of guests. You will lead with energy, communicate with care, and create a welcoming, value-filled space for guests and staff.

Responsibilities include coaching teams, overseeing opening/closing, cash handling, scheduling, and resolving guest concerns in a fast-paced environment. Join a movie-loving team and grow with AMC.