Theatre Team Lead — Guest Experience & Operations

AMC Entertainment; Aurora (CO); On-site; USD 25,830 - 27,207; Full time

Benefits offered by this job

Medical, dental, vision coverage

Employee Assistance Program (EAP)

401(k) match

Daily free popcorn

Discounts on food and drinks

AMC gift cards

Free movies nationwide

Job summary

AMC is seeking a Supervisor to direct daily theatre crew performance and ensure smooth operations behind the scenes and for guests. You will lead with energy, communicate with care, and foster a welcoming space for guests and crew.

This role offers growth in a fast-paced, movie-loving environment. You will coordinate crew responsibilities, manage floor operations, supervise opening/closing, and handle cash and inventory tasks.

Qualifications

• Must be at least 18 years old; other location-specific age requirements may apply.
• Six months of supervisory or commensurate leadership experience.
• The role requires evening, weekend, and occasional holiday availability.
• Be a reliable teammate by showing up on time.
• Adherence to Wardrobe 101 Standards, including black non-slip shoes and appropriate uniform.
• Willing to complete required training and Certifications provided by AMC.
• Friendly, outgoing personality—if you love people, this is the job for you!
• Strong guest service, communication, leadership, and teamwork skills.
• Ability to work independently, meet deadlines, and demonstrate competency in all crew positions.
• Ready to work in a fast-paced, fun environment.

Responsibilities

• Coordinate and coach theatre crew members through their daily responsibilities, ensuring strong performance and guest service.
• Assist in floor operations and ensure proper crew placement based on business needs.
• Oversee opening and closing procedures (excluding vault management) and provide access to vendors for deliveries and repairs during off-hours.
• Assign registers, distribute banks, supply change as needed, and reconcile floor safes.
• Accurately pull and count cash, coupons, and equivalents; enter results into the system and prepare deposits.
• Maintain cash-handling accuracy and complete required forms.
• Support inventory processes and assist in preparing crew schedules (final approval by management).
• Troubleshoot system issues by opening support tickets and following up on resolution.
• Resolve guest concerns and research AMC Stubs or refund-related issues.
• Distribute and reconcile passes and assist in all other duties as directed by management.
• Perform daily operational and administrative tasks to keep everything running on schedule.
• Complete other duties as directed by management.

Skills

Guest service

Communication

Leadership

Teamwork

Tools

Microsoft Office Suite

Theatre systems

Job description

AMC is seeking a Supervisor to direct daily theatre crew performance and ensure smooth operations behind the scenes and for guests. You will lead with energy, communicate with care, and foster a welcoming space for guests and crew.

This role offers growth in a fast-paced, movie-loving environment. You will coordinate crew responsibilities, manage floor operations, supervise opening/closing, and handle cash and inventory tasks.