Theatre Operations Lead

AMC Entertainment; Fort Collins (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Daily free popcorn and discounts on F&

Free movies at AMC nationwide

Employee Assistance Program (EAP)

Job summary

AMC Entertainment is seeking a Supervisor to guide the theatre crew, ensuring smooth daily performance and a welcoming guest experience. You will lead with energy, coach staff, and manage operations in a fast-paced movie environment.

You will develop leadership skills while upholding company standards, managing cash and schedules, and resolving guest concerns to ensure memorable visits for every guest.

Qualifications

• Must be at least 18 years old.
• Six months of supervisory or commensurate leadership experience.
• Evening, weekend, and holiday availability.
• Be a reliable teammate by showing up on time.
• Adherence to Wardrobe 101 Standards including attire.
• Willing to complete required training and certifications.
• Friendly, outgoing personality with strong guest service.
• Strong communication, leadership, and teamwork skills.
• Ability to work independently and meet deadlines in a fast-paced environment.
• A love for movies and creating a fantastic guest experience.

Responsibilities

• Coordinate and coach theatre crew through daily responsibilities, ensuring strong performance and guest service.
• Assist in floor operations and ensure proper crew placement based on business needs.
• Oversee opening and closing procedures and provide access to vendors for deliveries and repairs.
• Assign registers, distribute banks, and reconcile floor safes.
• Accurately pull and count cash, coupons, and equivalents; enter results and prepare deposits.
• Maintain cash-handling accuracy and complete required forms.
• Support inventory processes and assist in preparing crew schedules (final approval by management).
• Troubleshoot system issues by opening support tickets and following up on resolution.
• Resolve guest concerns and research AMC Stubs or refund-related issues.
• Distribute and reconcile passes and assist in all other duties as directed by management.
• Perform daily operational and administrative tasks to keep everything running on schedule.
• Complete other duties as directed by management.

Skills

leadership

communication

teamwork

customer service

time management

problem solving

Tools

Microsoft Office Suite

theatre-specific systems

Job description

AMC Entertainment is seeking a Supervisor to guide the theatre crew, ensuring smooth daily performance and a welcoming guest experience. You will lead with energy, coach staff, and manage operations in a fast-paced movie environment.

You will develop leadership skills while upholding company standards, managing cash and schedules, and resolving guest concerns to ensure memorable visits for every guest.