Theatre Supervisor - Lead Guest Experience & Team

Hunter Super Techs - TurnPoint; Oak Brook (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Free movies

401(k) match

Medical, dental, and vision coverage

Discounts on food and drinks

Employee Assistance Program (EAP)

Job summary

AMC Theatres is seeking a Supervisor to guide the theatre crew in daily performance and guest experience. You will lead with energy, communicate with care, and ensure a welcoming space for guests and staff.

Take on responsibilities in floor operations, opening/closing procedures, cash handling, scheduling, and problem resolution while maintaining AMC’s standards and values in a fast-paced environment.

Qualifications

• Six months supervisory or commensurate leadership experience.
• Evening, weekend, and holiday availability.
• Ability to lift up to 50 pounds.
• Friendly, outgoing personality with strong guest service skills.

Responsibilities

• Coordinate and coach theatre crew members through their daily responsibilities, ensuring strong performance and guest service.
• Assist in floor operations and ensure proper crew placement based on business needs.
• Oversee opening and closing procedures and provide access to vendors for deliveries and repairs during off-hours.
• Assign registers, distribute banks, supply change as needed, and reconcile floor safes.
• Accurately pull and count cash, coupons, and equivalents; enter results into the system and prepare deposits.
• Maintain cash-handling accuracy and complete required forms.
• Support inventory processes and assist in preparing crew schedules (final approval by management).
• Troubleshoot system issues by opening support tickets and following up on resolution.
• Resolve guest concerns and research AMC Stubs or refund-related issues.
• Distribute and reconcile passes and assist in all other duties as directed by management.
• Perform daily operational and administrative tasks to keep everything running on schedule.
• Complete other duties as directed by management.

Skills

Leadership

Guest service

Communication

Team coordination

Problem solving

Microsoft Office

Theatre systems

Tools

Microsoft Office

Theatre systems

Job description

AMC Theatres is seeking a Supervisor to guide the theatre crew in daily performance and guest experience. You will lead with energy, communicate with care, and ensure a welcoming space for guests and staff.

Take on responsibilities in floor operations, opening/closing procedures, cash handling, scheduling, and problem resolution while maintaining AMC’s standards and values in a fast-paced environment.