Theatre Operations Manager: Lead Teams & Guest Experience

AMC Entertainment; Santa Clara (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

AMC Entertainment in Santa Clara, CA is seeking a Manager to lead theatre operations and staff, driving guest satisfaction and business results. You will coach teams, manage schedules, and ensure consistent guest service excellence in a fast-paced environment.

The role emphasizes ownership, professional development, and an inclusive culture with a focus on safety and performance. Industry knowledge and strong communication are essential for success.

Qualifications

• Six months supervisory or commensurate leadership experience.
• One year experience in guest-focused business.
• Strong oral and written communication skills.
• Proficient computer knowledge (Microsoft Office Suite, theatre-specific systems).

Responsibilities

• Perform daily, opening, and closing operational and administrative duties.
• Oversee and complete theatre administrative reports.
• Ensure that associates consistently meet AMC Guest Service standards.
• Ensure proper staffing levels across all areas of the theatre.
• Reinforce guest and operational focus through MBWA (Managing By Walking Around).
• Review financial numbers regularly to drive performance and optimize the guest experience.
• Oversee an assigned theatre department, if applicable.
• Listen, communicate, and work effectively with guests in a high-volume setting.

Skills

Leadership experience

Guest service experience

Communication skills

Computer literacy

Tools

Microsoft Office Suite

Theatre-specific systems

Job description

AMC Entertainment in Santa Clara, CA is seeking a Manager to lead theatre operations and staff, driving guest satisfaction and business results. You will coach teams, manage schedules, and ensure consistent guest service excellence in a fast-paced environment.

The role emphasizes ownership, professional development, and an inclusive culture with a focus on safety and performance. Industry knowledge and strong communication are essential for success.