Theatre Operations Manager & Guest Experience Lead

MJR Digital Cinemas; Adrian (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

MJR Digital Cinemas is seeking a Manager On Duty at the Adrian Theatre in Adrian, MI. You will oversee daily theatre operations, supervise staff, manage labor and inventory, and resolve guest concerns to ensure a safe, guest-focused experience.

Ideal candidates have 3–5 years in hospitality, proven leadership, and strong skills in budgeting and operations, with proficiency in MS Word, Excel and PowerPoint. This is a full-time, on-site role.

Qualifications

• Minimum of 3-5 years’ experience in a hospitality industry.
• Proven leadership experience.
• Strong commitment to delivering high-quality service in a guest-focused environment.
• Ability to identify solutions, improve efficiencies, and drive results.
• Comfortable working in a fast-paced, results-oriented environment.

Responsibilities

• Oversee daily theatre operations, including opening/closing procedures, shift reporting, and ensuring a safe, efficient, and guest-focused environment.
• Supervise, train, and assign tasks to employees, maintaining high standards of service, compliance, and operational efficiency.
• Manage labor, inventory, and expenditures to meet financial objectives and support operational success.
• Respond to and resolve guest concerns, acting as a resource for questions, comments, and service recovery situations.
• Support other core theatre functions, including Box Office, HR, and Experience, to ensure a seamless operation.
• Enforce safety, sanitation, maintenance, and security standards in compliance with company policies and applicable regulations.
• Oversee inventory and merchandising, and coordinate communications with leadership for operational updates.

Skills

Leadership

Guest service

Problem solving

Communication

Budget management

Education

Associate degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

MJR Digital Cinemas is seeking a Manager On Duty at the Adrian Theatre in Adrian, MI. You will oversee daily theatre operations, supervise staff, manage labor and inventory, and resolve guest concerns to ensure a safe, guest-focused experience.

Ideal candidates have 3–5 years in hospitality, proven leadership, and strong skills in budgeting and operations, with proficiency in MS Word, Excel and PowerPoint. This is a full-time, on-site role.