Theatre Operations & Guest Experience Lead

MJR Digital Cinemas; Troy (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

MJR Digital Cinemas in Troy, MI is seeking an Assistant Manager to lead daily operations, support guest service, and maintain safety standards.

You will open/close the theatre, coach team members, and ensure policy compliance while delivering a high-quality movie-going experience every day.

This part-time role requires reliability, a detail-oriented mindset, and the ability to work days, nights, and weekends.

Qualifications

• Previous customer service and leadership experience required.
• Experience leading a team in a fast-paced setting is preferred.
• 1-2 years of theatre or entertainment venue experience is a plus.

Responsibilities

• Understand and assist with the execution of operational policies and procedures including labor, cost of sales, revenue control, speed of service, and guest satisfaction.
• Assume the role of Manager/Mentor on Duty (MOD) when required, overseeing daily floor operations and coaching staff.
• Ensure alignment with the company’s core values and purpose.
• Assign tasks and follow up to ensure efficient operations.
• Assist with opening and closing the building and prepare shift deposits.
• Monitor guest satisfaction and identify opportunities to enhance the movie-going experience.
• Respond to guest questions, comments, and concerns.
• Assist in staff training and development.
• Follow safety guidelines and ensure staff adhere to safe practices.
• Maintain emergency, safety, and security procedures.
• Ensure theatre remains compliant with state and federal regulations.
• Support other daily floor management issues as needed.

Skills

Customer service

Leadership

Team mentorship

Communication

Operations coordination

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

MJR Digital Cinemas in Troy, MI is seeking an Assistant Manager to lead daily operations, support guest service, and maintain safety standards.

You will open/close the theatre, coach team members, and ensure policy compliance while delivering a high-quality movie-going experience every day.

This part-time role requires reliability, a detail-oriented mindset, and the ability to work days, nights, and weekends.