Theatre Operations Lead: Guest Experience & Team Leadership

MJR DIGITAL CINEMAS; Council Corners (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

MJR DIGITAL CINEMAS is seeking an Assistant Manager to lead daily theatre operations, ensuring a first-rate guest experience. The role combines people leadership with operations, financial controls, and safety compliance in a fast-paced cinema environment.

You will mentor staff, open/close the building, manage shift tasks, monitor guest satisfaction, and resolve guest concerns while upholding company values and policies. Previous leadership in a guest-focused setting is required.

Qualifications

• Experience in a leadership role within a fast-paced environment.
• Proven track record in customer service leadership.
• Strong guest-focused service mindset.
• Ability to open/close the theatre and oversee daily operations.

Responsibilities

• Open and close the theatre and manage shift operations.
• Lead and develop team members; coach and mentor.
• Monitor guest satisfaction and address concerns.
• Ensure safety, security, and compliance with regulations.
• Oversee daily floor management and problem resolution.

Skills

Leadership

Guest service

Staff development

Problem solving

Safety compliance

Operations management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

MJR DIGITAL CINEMAS is seeking an Assistant Manager to lead daily theatre operations, ensuring a first-rate guest experience. The role combines people leadership with operations, financial controls, and safety compliance in a fast-paced cinema environment.

You will mentor staff, open/close the building, manage shift tasks, monitor guest satisfaction, and resolve guest concerns while upholding company values and policies. Previous leadership in a guest-focused setting is required.