ITS Manager Adrian

MJR Digital Cinemas; Adrian (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

MJR Digital Cinemas is seeking a Manager On Duty at the Adrian Theatre in Adrian, MI. You will oversee daily theatre operations, supervise staff, manage labor and inventory, and resolve guest concerns to ensure a safe, guest-focused experience.

Ideal candidates have 3–5 years in hospitality, proven leadership, and strong skills in budgeting and operations, with proficiency in MS Word, Excel and PowerPoint. This is a full-time, on-site role.

Qualifications

• Minimum of 3-5 years’ experience in a hospitality industry.
• Proven leadership experience.
• Strong commitment to delivering high-quality service in a guest-focused environment.
• Ability to identify solutions, improve efficiencies, and drive results.
• Comfortable working in a fast-paced, results-oriented environment.

Responsibilities

• Oversee daily theatre operations, including opening/closing procedures, shift reporting, and ensuring a safe, efficient, and guest-focused environment.
• Supervise, train, and assign tasks to employees, maintaining high standards of service, compliance, and operational efficiency.
• Manage labor, inventory, and expenditures to meet financial objectives and support operational success.
• Respond to and resolve guest concerns, acting as a resource for questions, comments, and service recovery situations.
• Support other core theatre functions, including Box Office, HR, and Experience, to ensure a seamless operation.
• Enforce safety, sanitation, maintenance, and security standards in compliance with company policies and applicable regulations.
• Oversee inventory and merchandising, and coordinate communications with leadership for operational updates.

Skills

Leadership

Guest service

Problem solving

Communication

Budget management

Education

Associate degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job DetailsJob Location: Adrian Theatre - Adrian, MI 49221Position Type: Full TimeEducation Level: Associate/ 2yr DegreeTravel Percentage: NegligibleJob Category: ManagementInformation

Key Accountabilities

Manager On Duty

• Oversee daily theatre operations, including opening/closing procedures, shift reporting, and ensuring a safe, efficient, and guest-focused environment.
• Supervise, train, and assign tasks to employees, maintaining high standards of service, compliance, and operational efficiency.
• Manage labor, inventory, and expenditures to meet financial objectives and support operational success.
• Respond to and resolve guest concerns, acting as a resource for questions, comments, and service recovery situations.
• Support other core theatre functions, including Box Office, HR, and Experience, to ensure a seamless operation.
• Enforce safety, sanitation, maintenance, and security standards in compliance with company policies and applicable regulations.

In-Theatre Sales

• Maintain accurate inventory, stock levels, and order guides for all concession and bar items, adjusting stock to meet business demands.
• Coordinate orders, menu items, recipes, and product changes, ensuring consistency, quality, and operational efficiency.
• Propose and implement initiatives to improve per caps, manage costs, and uphold food safety, health, and cleanliness standards.
• Develop and maintain prep planning, recipe documentation, and point-of-sale/menu board accuracy.
• Oversee merchandising, including plan-o-gram layouts for candy and beverages, and coordinate semi-annual beer calendars with the General Manager.
• Ensure compliance with required certifications, liquor, and food safety regulations, and communicate operational updates and concerns to the leadership team.
• Manages all ITS budget responsibilities including ITS GOP, TUR, SPH, Labor, and other KPI’s that drive financial results for the ITS department and overall theatre GOP.

Qualifications

• Minimum of 3-5 years’ experience in a hospitality industry
• College education in a related field is considered an asset
• Proven leadership experience
• Strong commitment to delivering high-quality service in a guest-focused environment
• Ability to identify solutions, improve efficiencies, and drive results
• Comfortable working in a fast-paced, results-oriented environment
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Confident presenting recommendations and providing operational guidance