Theatre Operations Lead — Training & Growth Path

Cinemark USA, Inc.; Boardman Township (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Education assistance

Parental leave

Paid time off

Daily pay

Free movies

Job summary

Cinemark USA, Inc. is seeking an Assistant Manager to support theatre operations, ensure policy compliance, and train staff across departments.

The role offers a clear path to Senior Assistant Manager and Theatre Manager after completing the Management Accreditation Program and six months of service. Applicants should be 18+, have a high school diploma, complete required certifications, and be able to work flexible hours including evenings and holidays.

Qualifications

• Experience in theatre or retail management.
• Proven leadership and team coaching abilities.
• Strong communication and guest service mindset.

Responsibilities

• Follows the direction of the General Manager
• Supports General Manager’s decisions in communication with the staff
• Responsible for working in all departments and all theatre job functions
• Trains and coaches Team Members in their specific job functions
• Assists in the preparation of administrative and special reports for the General Manager
• Observes and participates in the inspection of the theatre building, parking lot, landscaping, Cinemark property, roof and exterior signage, and equipment condition
• Reports the need for building, property, and equipment repairs to General Manager
• Ensures that theatre Team Members follow the dress code
• Interacts with Guests for improved service in the theatre and ensures that Team Members are providing superior Customer service
• Learns and follows the policies and procedures as established in Cinemark’s Guidelines. Enforces these with all Team Members fairly and consistently
• Reports all Employee relations issues to the General Manager (In the absence of the GM, management should report Employee relations issues to www.convercent.com)
• All management members must follow the Employee Relations Reporting Protocol
• All management members are held at a high work ethic standard and code of conduct
• Consistently identifies and sanitizes Employee and Gust high-contact
• Properly utilizes Personal Protective Equipment while completing position-specific tasks
• Adapts to the frequency and scope of required cleaning tasks
• Properly addresses any safety or security issues (trip hazards, lighting, suspicious persons, etc.)
• Performs other work-related duties as assigned

Skills

Customer service

Leadership

Communication

Problem solving

Team training

Education

High School diploma

Tools

POS systems

Cash handling

Job description

Cinemark USA, Inc. is seeking an Assistant Manager to support theatre operations, ensure policy compliance, and train staff across departments.

The role offers a clear path to Senior Assistant Manager and Theatre Manager after completing the Management Accreditation Program and six months of service. Applicants should be 18+, have a high school diploma, complete required certifications, and be able to work flexible hours including evenings and holidays.