Theatre Operations Lead — Guest Experience & Growth

Marcus Theatres Corporation; Des Peres (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free Movies

Concessions discount

Early wage access

Career growth and transfers between a1

Discounts at Marcus Hotels & Resorts

Referral bonus

Paid time off

Medical, dental, and vision insurance

Company‑paid life insurance

401k with employer match

Job summary

Marcus Theatres Corporation is seeking a dynamic Theatre Operations Manager to lead and inspire a team while overseeing all theatre operations at the Des Peres Cinema. You will drive revenue, optimize costs, enhance guest satisfaction, and foster associate growth in a fast-paced environment.

In partnership with the General Manager, you will ensure high-quality customer experiences, manage budgets, and maintain safety and compliance.

Qualifications

• Minimum of 2 years in operations management within theatre, customer service, or fast-paced environment.
• Four year college degree desired.
• Certifications such as Serve Safe and Management Certification preferred.

Responsibilities

• Ensure a quality movie-going experience with cleanliness, safety, appearance, and service standards.
• Recruit, train, mentor, and evaluate associates; maintain turnover within target.
• Monitor revenue, payroll, and expenses to meet budget goals; explain variances.
• Develop systems to control costs and manage inventories within budget guidelines.
• Oversee repairs, capital expenditures, and maintenance standards.
• Analyze competitors and promote brand awareness; support guest and associate recognition programs.
• Ensure adherence to safety regulations and quality standards; address deficiencies.
• Manage associate records, payroll, reporting, inventory, and system access.

Skills

Customer experience

Staff development

Budget management

Cost control

Maintenance & capital improvements

Sales & marketing awareness

Quality & compliance

Administrative duties

Education

Bachelor’s degree

Four-year college degree desired

Tools

Serve Safe

Management Certification

Job description

Marcus Theatres Corporation is seeking a dynamic Theatre Operations Manager to lead and inspire a team while overseeing all theatre operations at the Des Peres Cinema. You will drive revenue, optimize costs, enhance guest satisfaction, and foster associate growth in a fast-paced environment.

In partnership with the General Manager, you will ensure high-quality customer experiences, manage budgets, and maintain safety and compliance.