Theatre Operations Manager

Marcus Theatres Corporation; Des Peres (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free Movies

Concessions discount

Early wage access

Career growth and transfers between a1

Discounts at Marcus Hotels & Resorts

Referral bonus

Paid time off

Medical, dental, and vision insurance

Company‑paid life insurance

401k with employer match

Job summary

Marcus Theatres Corporation is seeking a dynamic Theatre Operations Manager to lead and inspire a team while overseeing all theatre operations at the Des Peres Cinema. You will drive revenue, optimize costs, enhance guest satisfaction, and foster associate growth in a fast-paced environment.

In partnership with the General Manager, you will ensure high-quality customer experiences, manage budgets, and maintain safety and compliance.

Qualifications

• Minimum of 2 years in operations management within theatre, customer service, or fast-paced environment.
• Four year college degree desired.
• Certifications such as Serve Safe and Management Certification preferred.

Responsibilities

• Ensure a quality movie-going experience with cleanliness, safety, appearance, and service standards.
• Recruit, train, mentor, and evaluate associates; maintain turnover within target.
• Monitor revenue, payroll, and expenses to meet budget goals; explain variances.
• Develop systems to control costs and manage inventories within budget guidelines.
• Oversee repairs, capital expenditures, and maintenance standards.
• Analyze competitors and promote brand awareness; support guest and associate recognition programs.
• Ensure adherence to safety regulations and quality standards; address deficiencies.
• Manage associate records, payroll, reporting, inventory, and system access.

Skills

Customer experience

Staff development

Budget management

Cost control

Maintenance & capital improvements

Sales & marketing awareness

Quality & compliance

Administrative duties

Education

Bachelor’s degree

Four-year college degree desired

Tools

Serve Safe

Management Certification

Job description

Marcus Theatres is seeking a dynamic Theatre Operations Manager to bring the magic of movies to life! In partnership with the General Manager, you'll lead and inspire a team of associates while overseeing every aspect of theatre operations. From driving revenue and innovative sales strategies to optimizing costs, enhancing guest satisfaction, and fostering associate growth, this role is your chance to make a big impact both on-screen and behind the scenes. If you're ready to join an award winning cast in an exciting, fast-paced environment, here is a ticket to your next role.

Experience movie magic like never before at The Des Peres Cinema. Featuring 13 state-of-the-art screens, luxurious DreamLoungers, two Super Screen DLX auditoriums, and a Take Five Lounge, we deliver an elevated and unforgettable moviegoing experience. If you're passionate about entertainment, love creating memorable guest moments, and want to be part of a team redefining what it means to go to the movies, we'd love to meet you.

What you will be doing:

• Customer Experience: Ensure a quality movie-going experience, maintaining cleanliness, safety, appearance, and service standards.
• Staff Development: Recruit, train, mentor, and evaluate associates while maintaining acceptable turnover rates.
• Budget Management: Monitor revenue, payroll, and expenses to meet budget goals, implement contingency plans, and explain variances.
• Cost Control: Develop systems to control costs, manage inventories, and justify non-routine expenses within budget guidelines.
• Maintenance & Capital Improvements: Oversee repairs, capital expenditures, and ensure compliance with maintenance standards.
• Sales & Marketing: Analyze competitors, promotes brand awareness, and supports guest and associate recognition programs.
• Quality & Compliance: Ensure adherence to quality assurance standards, safety regulations, and addresses deficiencies through corrective actions.
• Administrative Duties: Manage associate records, payroll, reporting, inventory, and system access, ensuring operational accuracy and compliance.
• Perform other duties throughout the theatre as necessary.

What we are looking for:

• Minimum of 2 years in operations management within a theatre, customer service, or food & beverage in a fast-paced environment preferred. Four year college degree desired.
• Strong interpersonal, problem‑solving, and communication skills (written and verbal) with professional demeanor.
• Motivated to learn new skills, software, and tasks to meet industry demands; flexible to work varied shifts, including nights, weekends, and holidays.
• Proficient in tracking inventory, revenue, and expenses with strong administrative abilities.
• Skilled in handling customer relations and challenging customers with patience, diplomacy, and tact to resolve conflicts effectively.
• Ability to stand, walk, and bend continuously, lift up to 40 lbs, and handle high‑pressure situations.
• Completion of field/classroom training and required certifications (e.g., Serve Safe, Management Certification).
• Capable of working both independently and collaboratively to solve complex problems while interacting professionally at all levels.

What's in it for you?

• Free Movies
• Discounted concessions and free popcorn
• Early wage access
• Ability to grow your career and transfer from one property to another
• Discounts at Marcus Hotels & Resorts locations rooms, restaurants, cafes, lounges, golfing, skiing, and spa
• Referral bonus for family and friends
• Paid time off
• Medical, dental, and vision insurance, company‑paid life insurance, an employee assistance program and 401k with employer match
• And much more!

About Us

As part of the Marcus Corporation, Marcus Theatres has proudly entertained audiences since our first theater opened in Ripon, WI, back in 1935. Now, as the fourth‑largest theater circuit in the U.S., we bring the magic of movies to life with 995 screens across 77 locations in 17 states, operating under Marcus Theatres, Movie Tavern by Marcus, and BistroPlex brands. At Marcus Theatres, our passion is electric, fueled by the thrill of film and the drive to provide remarkable experiences. We're dedicated to hiring exceptional talent who bring these experiences to life for every moviegoer.

Note: the above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination in our hiring and employment practices in accordance with all applicable laws.

Schedule: Full‑time