Cinema Operations Lead - Elevate Guest Experience

Marcus Theatres; Des Peres (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free Movies

Discounted concessions and free snacks

Paid time off

401k with employer match

Employee discounts at Marcus locations

Job summary

Marcus Theatres is seeking a dynamic Theatre Operations Manager to lead a team at the Des Peres Cinema. In partnership with the General Manager, you’ll drive revenue, manage budgets, and optimize costs while delivering exceptional guest experiences.

You’ll recruit and develop staff, ensure safety and cleanliness, and implement improvements across operations. The role requires a four-year degree and flexibility for varied shifts, including nights and weekends.

Qualifications

• Minimum of 2 years in operations management within a theatre, customer service, or food & beverage in a fast-paced environment preferred.
• Strong interpersonal, problem-solving, and communication skills (written and verbal) with professional demeanor.
• Motivated to learn new skills, software, and tasks to meet industry demands; flexible to work varied shifts, including nights, weekends, and holidays.
• Proficient in tracking inventory, revenue, and expenses with strong administrative abilities.
• Skilled in handling customer relations with patience, diplomacy, and tact to resolve conflicts effectively.

Responsibilities

• Customer Experience: Ensure a quality movie-going experience, maintaining cleanliness, safety, appearance, and service standards.
• Staff Development: Recruit, train, mentor, and evaluate associates while maintaining acceptable turnover rates.
• Budget Management: Monitor revenue, payroll, and expenses to meet budget goals, implement contingency plans, and explain variances.
• Cost Control: Develop systems to control costs, manage inventories, and justify non-routine expenses within budget guidelines.
• Maintenance & Capital Improvements: Oversee repairs, capital expenditures, and ensure compliance with maintenance standards.
• Sales & Marketing: Analyze competitors, promotes brand awareness, and supports guest and associate recognition programs.
• Quality & Compliance: Ensure adherence to quality assurance standards, safety regulations, and address deficiencies through corrective actions.
• Administrative Duties: Manage associate records, payroll, reporting, inventory, and system access, ensuring operational accuracy and compliance.
• Perform other duties throughout the theatre as necessary.

Skills

Operations management

Customer service

Staff development

Budgeting

Inventory management

Sales & marketing

Education

Bachelor's degree

Job description

Marcus Theatres is seeking a dynamic Theatre Operations Manager to lead a team at the Des Peres Cinema. In partnership with the General Manager, you’ll drive revenue, manage budgets, and optimize costs while delivering exceptional guest experiences.

You’ll recruit and develop staff, ensure safety and cleanliness, and implement improvements across operations. The role requires a four-year degree and flexibility for varied shifts, including nights and weekends.