Theatre Operations Lead - Guest Experience

Marcus Theatres; Saint Peters (MO); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Paid vacation

Medical, dental, vision & retirement

Free movies & meals

Paid uniforms

Associate college scholarship program

Career advancement opportunities

Job summary

Marcus Theatres in Missouri is seeking an Assistant Manager to lead teams, deliver exceptional guest service, coach staff, and maintain smooth theatre operations in a fast-paced, high-volume environment that values teamwork and positivity.

You will oversee hiring and training, evaluate performance metrics to boost guest satisfaction and drive results, pursue brand awareness opportunities, and cultivate an inclusive, people-first culture that motivates associates to excel every day.

Qualifications

• Excellent guest service and communication skills.
• Ability to lead in a fast-paced, high-volume environment.
• Proven coaching and team development abilities.

Responsibilities

• Create a safe, welcoming environment for guests by greeting, anticipating needs, and exceeding expectations.
• Supervise, motivate, reward and coach associates.
• Execute systems and processes that keep the theatre running smoothly.
• Assist with hiring, training and associate development.
• Evaluate key performance indicators to drive guest satisfaction and results.
• Identify opportunities to increase brand awareness and drive traffic into the theatre.

Skills

Guest service

Leadership

Team coaching

Hiring & training

Communication

Job description

Marcus Theatres in Missouri is seeking an Assistant Manager to lead teams, deliver exceptional guest service, coach staff, and maintain smooth theatre operations in a fast-paced, high-volume environment that values teamwork and positivity.

You will oversee hiring and training, evaluate performance metrics to boost guest satisfaction and drive results, pursue brand awareness opportunities, and cultivate an inclusive, people-first culture that motivates associates to excel every day.