Theatre Operations Lead — Guest Experience

AMC Entertainment; Independence (MO); Presencial; USD 23.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

EAP – confidential support

401(k) match

Free popcorn

Discounts on food & drinks

AMC gift cards discounts

Free movies nationwide

Descripción de la vacante

AMC Entertainment in Independence, MO is seeking an on-site crew supervisor. The role focuses on coordinating theatre crew, ensuring guest service, and managing daily operations.

The position requires leadership, reliability, and the ability to work evenings and weekends in a fast-paced theatre environment. AMC offers comprehensive benefits and opportunities for growth; compensation ranges hourly to reflect market and location.

Formación

• Must be at least 18 years old; other location-specific age requirements may apply.
• Six months of supervisory or commensurate leadership experience.
• Evening, weekend, and occasional holiday availability; theatres open year-round.
• Be a reliable teammate by showing up on time.
• Willing to complete required training and certifications provided by AMC.
• Friendly, outgoing personality—love people!
• Strong guest service, communication, leadership, and teamwork skills.
• Ability to work independently, meet deadlines, and handle crew positions.
• Ready to work in a fast-paced, fun environment.
• Love for movies and creating a fantastic guest experience.

Responsabilidades

• Coordinate and coach theatre crew members through daily responsibilities, ensuring strong performance and guest service.
• Assist in floor operations and ensure proper crew placement based on business needs.
• Oversee opening and closing procedures and provide access to vendors during off-hours.
• Assign registers, distribute banks, supply change, and reconcile floor safes.
• Accurately pull and count cash, coupons, and equivalents; enter results and prepare deposits.
• Maintain cash-handling accuracy and complete required forms.
• Support inventory processes and assist in crew scheduling (final approval by management).
• Troubleshoot system issues by opening support tickets and following up on resolution.
• Resolve guest concerns and research AMC Stubs or refund-related issues.
• Distribute and reconcile passes and assist in other duties as directed.
• Perform daily operational and administrative tasks to keep things on schedule.
• Complete other duties as directed by management.

Conocimientos

Leadership

Guest service

Communication

Teamwork

Time management

Herramientas

Microsoft Office Suite

Theatre systems

Descripción del empleo

AMC Entertainment in Independence, MO is seeking an on-site crew supervisor. The role focuses on coordinating theatre crew, ensuring guest service, and managing daily operations.

The position requires leadership, reliability, and the ability to work evenings and weekends in a fast-paced theatre environment. AMC offers comprehensive benefits and opportunities for growth; compensation ranges hourly to reflect market and location.