Theatre Operations Lead

Marcus Theatres Corporation; Madison (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Free Movies

Discounted concessions

Flexible or set schedules

Early wage access

Career growth opportunities

Referral bonus

Job summary

Marcus Theatres in Madison, WI is seeking a Full Time Assistant Manager to oversee theatre operations, train and coach associates, and ensure smooth daily performance. The role focuses on delivering exceptional guest service, managing inventory and safety, and maintaining a clean, welcoming environment.

You will operate projection/sound systems and POS, participate in hiring, and ensure policy compliance. If you thrive in a fast-paced cinema setting, this is your path to growth within Marcus

Qualifications

• Must be at least 18 years old with supervisory experience in a high-volume theatre, cinema, retail, or hospitality setting.
• Strong interpersonal, verbal, and written communication skills.
• Eager to learn new skills, tasks, and software to meet evolving industry demands.
• Flexible availability including nights, weekends, and holidays.
• Ability to remain calm and effective under pressure.
• Capable of lifting up to 50 lbs; work involves standing, walking, and occasional sitting.
• Ability to obtain food handling licenses as required by local/state laws.
• High school diploma or equivalent required; business or marketing coursework preferred.

Responsibilities

• Train, coach, and develop associates while fostering a positive and service-driven environment.
• Manage inventory, order supplies, and monitor cleanliness, maintenance, and safety across all areas.
• Support a culture of cleanliness by consistently following and reinforcing company cleaning standards. Take ownership of maintaining a clean, organized, and welcoming environment at all times.
• Operate and troubleshoot projection and sound equipment, as well as POS and other theatre systems.
• Support hiring processes, orientation, and ongoing associate development.
• Ensure compliance with corporate policies, local laws, audit processes, and PCI regulations.
• Handle guest concerns with professionalism, ensuring positive service recovery and managing theatre communications.
• Analyze business trends to drive sales, optimize schedules, and support corporate initiatives.

Skills

Supervisory experience

Guest service

Communication skills

Flexible scheduling

Team leadership

Education

High school diploma or equivalent

Business or marketing coursework preferred

Job description

Marcus Theatres in Madison, WI is seeking a Full Time Assistant Manager to oversee theatre operations, train and coach associates, and ensure smooth daily performance. The role focuses on delivering exceptional guest service, managing inventory and safety, and maintaining a clean, welcoming environment.

You will operate projection/sound systems and POS, participate in hiring, and ensure policy compliance. If you thrive in a fast-paced cinema setting, this is your path to growth within Marcus