Guest Experience Leader — Theatre Operations

Marcus Theatres; Appleton (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Vacation for Full-Time (30+ Hours

Medical, Dental, Vision & Retirement

Free Movies & Meals

Paid Uniforms

Associate College Scholarship Program

Career Advancement Opportunities

Job summary

Marcus Theatres in Appleton, Wisconsin is seeking an Assistant Manager to lead a fast-paced theatre team, deliver exceptional guest service and drive business results. You will coach associates, oversee daily operations, and partner with leadership on staffing, training, and development initiatives.

Join a family-friendly culture with opportunities for career growth, competitive wages, and benefits for full-time roles.

Qualifications

• Experience in hospitality or retail management preferred.
• Strong communication and coaching skills for leads.
• Ability to manage high-volume, fast-paced operations and motivate teams.

Responsibilities

• Create a safe and welcoming environment for guests and anticipate needs.
• Supervise, motivate, reward and coach associates.
• Execute systems and processes to keep the theatre running smoothly.
• Assist with hiring, training and associate development.
• Evaluate key performance indicators to improve guest satisfaction and results.
• Identify opportunities to increase brand awareness and drive traffic to the theatre.
• Support theatre and corporate management in daily operations.

Skills

Customer service excellence

People leadership

Coaching

Strong communication

Job description

Marcus Theatres in Appleton, Wisconsin is seeking an Assistant Manager to lead a fast-paced theatre team, deliver exceptional guest service and drive business results. You will coach associates, oversee daily operations, and partner with leadership on staffing, training, and development initiatives.

Join a family-friendly culture with opportunities for career growth, competitive wages, and benefits for full-time roles.