Theatre Operations Lead: Guest Experience & Team Coach

Marcus Theatres; Gurnee (IL); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Competitive wages & premium holidayPay

Paid Vacation for Full-Time

Medical, Dental, Vision & Retirement (

Free Movies & Meals

Paid Uniforms

Associate College Scholarship Program

Career Advancement Opportunities

Job summary

Marcus Theatres is seeking an Assistant Manager to lead a high-energy team, ensure exceptional guest service, and manage theatre operations. You will coach associates, assist with hiring and training, and supervise daily workflows to maintain a safe, welcoming environment for guests.

The role emphasizes leadership, problem solving, and coaching skills in a fast-paced setting, with opportunities for career advancement and benefits for full-time staff.

Qualifications

• Minimum 18 years of age.
• Strong interpersonal, verbal, and written communication skills.
• Willingness to learn new skills, tasks and software systems.
• Flexible schedule including late evenings, weekends and holidays.
• Supervisory experience in a high-volume theatre/retail/hospitality environment.
• Ability to remain calm under pressure.

Responsibilities

• Create a safe and welcoming environment for guests and provide exceptional service.
• Supervise, motivate, reward and coach associates.
• Execute systems and processes to keep the theatre running smoothly.
• Assist with hiring, training and associate development.
• Evaluate KPIs to drive guest satisfaction and results.
• Identify opportunities to increase brand awareness and drive traffic.
• Follow directions from theatre and corporate management.

Skills

Interpersonal skills

Verbal communication

Written communication

Coaching/mentoring

Customer service mindset

Team leadership

Education

High school diploma or equivalent

College coursework in Business Management/Marketing

Ability to obtain local licenses

Tools

POS System

Microsoft Word

Microsoft Excel

Job description

Marcus Theatres is seeking an Assistant Manager to lead a high-energy team, ensure exceptional guest service, and manage theatre operations. You will coach associates, assist with hiring and training, and supervise daily workflows to maintain a safe, welcoming environment for guests.

The role emphasizes leadership, problem solving, and coaching skills in a fast-paced setting, with opportunities for career advancement and benefits for full-time staff.