Theatre Assistant Manager — Lead Guest Experience

Marcus Theatres; Saint Charles (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Vacation

Medical, Dental, Vision & Retirement

Free Movies & Meals

Paid Uniforms

Associate College Scholarship

Job summary

Marcus Theatres is seeking an Assistant Manager to lead a high-energy team on the showroom floor. You will coach associates, ensure exceptional guest service, and help run daily theatre operations to maintain a safe, welcoming, and efficient environment.

The role emphasizes coaching, hiring support, and driving guest satisfaction while collaborating with theatre and corporate leadership.

Qualifications

• Strong candidate with leadership and coaching abilities.
• Excellent communication skills and a guest-service mindset.
• Ability to thrive in a high-volume, fast-paced team environment.

Responsibilities

• Create a safe and welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service.
• Supervise, motivate, reward and coach associates.
• Execute systems and processes that keep the theatre running smoothly.
• Assist with hiring, training and associate development.
• Evaluate key performance indicators to drive guest satisfaction and results.
• Identify opportunities to increase brand awareness and drive traffic into the theatre.
• Follow direction of the theatre and corporate management teams.

Job description

Marcus Theatres is seeking an Assistant Manager to lead a high-energy team on the showroom floor. You will coach associates, ensure exceptional guest service, and help run daily theatre operations to maintain a safe, welcoming, and efficient environment.

The role emphasizes coaching, hiring support, and driving guest satisfaction while collaborating with theatre and corporate leadership.