Theatre Assistant Manager: Lead Guest Experience & Growth

Marcus Theatres; Madison (WI); Sur place; USD 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Free Movies

Concessions discount

Flexible schedules

Early wage access

Career growth opportunities

Hotel/Resort discounts

Résumé du poste

Marcus Theatres in Madison, WI seeks a Full Time Assistant Manager to lead theatre operations, coach staff, and ensure outstanding guest service in a fast-paced, clean, and safe environment. The role emphasizes policy compliance and financial performance, with opportunities for advancement across Marcus properties.

The position values experience in supervisory roles within hospitality, cinema, or retail settings and a commitment to safety and guest satisfaction.

Qualifications

• Must be at least 18 years old with supervisory experience in a high-volume theatre, cinema, retail, or hospitality setting.
• Strong interpersonal, verbal, and written communication skills.
• Eager to learn new skills, tasks, and software to meet evolving industry demands.
• Flexible availability including nights, weekends, and holidays.
• Ability to lift up to 50 lbs and stand, walk, or sit as needed.
• Ability to obtain food handling license as required by local/state laws.
• High school diploma or equivalent required; business or marketing coursework preferred.

Responsabilités

• Train, coach, and develop associates while fostering a positive, service-driven environment.
• Manage inventory, order supplies, and monitor cleanliness, maintenance, and safety.
• Maintain a clean, welcoming environment by following company standards.
• Operate and troubleshoot projection and sound equipment, POS and other theatre systems.
• Support hiring processes, orientation, and ongoing associate development.
• Ensure compliance with corporate policies, local laws, audits, and PCI regulations.
• Handle guest concerns professionally, with effective service recovery.
• Analyze business trends to drive sales, optimize schedules, and support initiatives.

Connaissances

Supervisory experience

Interpersonal communication

Written communication

Eager to learn

Flexible availability

Calm under pressure

Physical stamina

Food handling license

Formation

High school diploma or equivalent

Business or marketing coursework preferred

Description du poste

Marcus Theatres in Madison, WI seeks a Full Time Assistant Manager to lead theatre operations, coach staff, and ensure outstanding guest service in a fast-paced, clean, and safe environment. The role emphasizes policy compliance and financial performance, with opportunities for advancement across Marcus properties.

The position values experience in supervisory roles within hospitality, cinema, or retail settings and a commitment to safety and guest satisfaction.