Theatre Operations & Guest Experience Lead

emagine Group; Royal Oak (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

emagine Group in Royal Oak, MI seeks an Assistant Manager for our cinema. You will lead daily operations, train staff, and act as Manager/Mentor on Duty when needed.

Responsibilities include opening/closing the theatre, managing deposits, and ensuring top-notch guest service in a fast-paced environment. Ideal candidates have customer service and leadership experience, a solutions mindset, and proficiency with MS Office.

Qualifications

• Previous customer service and leadership experience required.

Responsibilities

• Assist with opening and closing the building, completing nightly closing paperwork, and preparing shift deposits.
• Oversee daily floor operations as MOD when required and coach/mentor team members.
• Assign tasks and ensure efficient operations.
• Monitor guest satisfaction and address guest feedback.
• Ensure safety, security, and regulatory compliance.

Skills

Leadership experience

Guest service excellence

Coaching/Mentor on Duty

Operations management

Communication

Tools

MS Office

Job description

emagine Group in Royal Oak, MI seeks an Assistant Manager for our cinema. You will lead daily operations, train staff, and act as Manager/Mentor on Duty when needed.

Responsibilities include opening/closing the theatre, managing deposits, and ensuring top-notch guest service in a fast-paced environment. Ideal candidates have customer service and leadership experience, a solutions mindset, and proficiency with MS Office.