Theatre Floor Leader — Guest Experience & Team Coach

Emagine Entertainment, Inc.; California; On-site; USD 48,000 - 64,000; Full time

Job summary

Emagine Entertainment, Inc. is seeking an Assistant Manager to lead daily theatre operations, model service excellence, and drive results.

This role requires you to open and close the building, manage shift tasks, and coach a team to deliver a best-in-class guest experience. You will monitor guest satisfaction, handle guest recovery, ensure safety and compliance, and uphold company policies while supporting management in achieving operational goals.

Qualifications

• Prior customer service and leadership experience.
• 1–2 years of theatre experience preferred.
• Strong commitment to delivering high-quality, guest-focused service.
• Ability to identify solutions, improve efficiencies, and drive results.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Assist with opening and closing the building, completing nightly closing paperwork, and preparing shift deposits.
• Mentor and coach team members, ensuring daily floor operations run smoothly.
• Monitor guest satisfaction and identify opportunities to enhance the movie-going experience.
• Oversee safety, security, and compliance with policies and procedures.
• Support daily floor management and address issues as they arise.

Skills

Leadership

Customer service

Guest experience

Problem solving

Fast-paced environment

MS Word

MS Excel

PowerPoint

Job description

Emagine Entertainment, Inc. is seeking an Assistant Manager to lead daily theatre operations, model service excellence, and drive results.

This role requires you to open and close the building, manage shift tasks, and coach a team to deliver a best-in-class guest experience. You will monitor guest satisfaction, handle guest recovery, ensure safety and compliance, and uphold company policies while supporting management in achieving operational goals.