Theatre Lead & Guest Experience Coach

AMC Theatres; Huntsville (AL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Employee Assistance Program (EAP)

401(k) match

Free popcorn

Job summary

AMC Entertainment is seeking a Supervisor to guide theatre crews, ensure smooth daily operations, and deliver a welcoming guest experience. You will lead with energy, communicate with care, and support staff through opening and closing procedures while maintaining cash-handling accuracy.

You’ll be responsible for coaching teams, balancing floor operations, and resolving guest concerns in a fast-paced movie environment. A love for movies and strong teamwork are essential for success at AMC.

Qualifications

• Six months of supervisory or commensurate leadership experience.
• Must be at least 18 years old; other location-specific age requirements may apply.
• Evening, weekend, and occasional holiday availability; theatres open year-round.

Responsibilities

• Coordinate and coach theatre crew members through daily responsibilities and guest service.
• Assist in floor operations and crew placement based on business needs.
• Oversee opening/closing procedures and vendor access during off-hours.
• Manage cash-handling: count cash, coupons, deposits, and reconcile registers.
• Support inventory processes and crew scheduling with final management approval.
• Troubleshoot system issues by opening support tickets and following up.

Skills

Leadership

Customer service

Communication

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

AMC Entertainment is seeking a Supervisor to guide theatre crews, ensure smooth daily operations, and deliver a welcoming guest experience. You will lead with energy, communicate with care, and support staff through opening and closing procedures while maintaining cash-handling accuracy.

You’ll be responsible for coaching teams, balancing floor operations, and resolving guest concerns in a fast-paced movie environment. A love for movies and strong teamwork are essential for success at AMC.