Theatre Team Lead: Guest Experience & Ops

AMC Theatres; Boston (MA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

EAP program

401(k) match

Free popcorn and discounts

Free AMC movies nationwide

Job summary

AMC is seeking a Supervisor to help direct the daily performance of the theatre crew and ensure excellent guest experiences. You will lead with energy, communicate with care, and model AMC values in a fast-paced environment.

You’ll coordinate crew, manage cash handling, support inventory, and help resolve guest concerns. The role requires evening/weekend availability and at least 18 years old. AMC offers strong benefits and free movies to employees.

Qualifications

• Must be at least 18 years old and available evenings/weekends/holidays.
• Six months of supervisory or equivalent leadership experience.
• Strong guest service, communication, leadership and teamwork skills.

Responsibilities

• Coordinate and coach theatre crew through daily responsibilities and guest service.
• Oversee opening/closing procedures and manage access for vendors during off-hours.
• Pull and count cash, reconcile floor safes, and prepare deposits.
• Assist in crew scheduling and support inventory processes.
• Resolve guest concerns and handle AMC Stubs/refund queries.

Skills

Leadership

Guest service

Communication

Teamwork

Job description

AMC is seeking a Supervisor to help direct the daily performance of the theatre crew and ensure excellent guest experiences. You will lead with energy, communicate with care, and model AMC values in a fast-paced environment.

You’ll coordinate crew, manage cash handling, support inventory, and help resolve guest concerns. The role requires evening/weekend availability and at least 18 years old. AMC offers strong benefits and free movies to employees.