Theatre Guest Experience Specialist

Cinemark USA, Inc.; Cleburne (TX); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark USA, Inc. in Texas is hiring Theatre Team Members to create a welcoming guest experience. You will greet guests, operate the POS, verify tickets, and share theater information.

Roles may include Usher, Box Office or Concession tasks depending on staffing needs. Applicants should be at least 16, capable of basic food handling as needed, and able to work evenings, weekends and holidays. English proficiency and strong teamwork are essential for friendly, accurate service in a fast-paced

Qualifications

• Greet Guests with a friendly, helpful attitude and provide accurate information.
• Operate the POS system for all transactions at the assigned register.
• Verify tickets at podium and direct Guests to the auditorium.
• Explain pricing, promotions, and theatre policies clearly and professionally.
• Maintain cleanliness and safety in high-traffic areas of the theatre.

Responsibilities

• Greets Guests with a smile in a timely and professional manner
• Operates Cinemark’s POS system for all transactions completed on assigned register
• Verifies tickets at podium and directs Guests to an auditorium
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information
• Responds to phone calls and questions from Guests in a professional and quality customer service manner
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
• Prepares food and properly operates cooking, warming, and popping equipment
• Consistently wipes down and sanitizes Employee and Guest high-contact areas
• Complies with all local, state, and federal food safety laws
• Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
• Assists with all opening and closing duties as assigned by management
• Performs other work-related duties as assigned

Skills

Customer service

Cash handling

Communication

Teamwork

English

Education

High School Diploma or GED

Tools

POS system

Job description

Cinemark USA, Inc. in Texas is hiring Theatre Team Members to create a welcoming guest experience. You will greet guests, operate the POS, verify tickets, and share theater information.

Roles may include Usher, Box Office or Concession tasks depending on staffing needs. Applicants should be at least 16, capable of basic food handling as needed, and able to work evenings, weekends and holidays. English proficiency and strong teamwork are essential for friendly, accurate service in a fast-paced