Theatre Guest Experience Lead

Cinemark USA, Inc.; San Antonio (TX); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching*

Growth Opportunities

Education Assistance*

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark USA, Inc. is seeking team members to provide an exceptional guest experience in a fast-paced theater environment. You will greet guests, assist with ticketing, concessions, and information, and help maintain a safe, clean theatre.

Roles involve cross-functional work as Usher, Box Office, or Concessionist based on staffing needs. Prioritizing guest satisfaction and accurate service is essential for success in this position.

Qualifications

• Must be at least 16 years old.
• Availability to work flexible hours including evenings, weekends, and holidays.
• Regular and consistent attendance.
• Energetic and friendly attitude during each shift.
• Excellent guest service and communication with all ages and backgrounds.

Responsibilities

• Greet Guests with a smile in a timely and professional manner.
• Operate Cinemark’s POS system for all transactions at the assigned register.
• Verify tickets at podium and direct Guests to an auditorium.
• Provide pricing, movie information, and details on events or promotions.
• Respond to phone calls and guest questions with professionalism and courtesy.
• Maintain theatre cleanliness and safety, monitor presentation quality, and report issues to management.
• Assist with opening and closing duties as assigned by management.

Skills

Customer service

Cash handling

Communication

Teamwork

English proficiency

Job description

Cinemark USA, Inc. is seeking team members to provide an exceptional guest experience in a fast-paced theater environment. You will greet guests, assist with ticketing, concessions, and information, and help maintain a safe, clean theatre.

Roles involve cross-functional work as Usher, Box Office, or Concessionist based on staffing needs. Prioritizing guest satisfaction and accurate service is essential for success in this position.