Theatre Floor Staff: Guest Service & Box Office

Regal; Orlando (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

Regal in Orlando is seeking Floor Staff to support Box Office, Concession, and Usher roles. You will ensure guest satisfaction, handle transactions, and help maintain a clean, safe theatre environment in compliance with company policies.

The role may involve alcohol service duties where required and requires cast certification training. Strong communication and courteous customer service are essential for every shift.

Qualifications

• Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.
• If the theatre sells alcohol, complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

• Operate POS system and manage cash drawer accurately.
• Upsell Premium Viewing experiences and promote loyalty program.
• Enforce MPAA ratings and assist guests with questions.
• Perform concession operations and food-safety compliance.
• Tear tickets, direct patrons, and monitor crowd.
• Complete opening/closing duties and maintain theatre cleanliness.

Skills

Customer service

Cash handling

Communication

Upselling

Education

Cast certification program

Tools

POS system

Job description

Regal in Orlando is seeking Floor Staff to support Box Office, Concession, and Usher roles. You will ensure guest satisfaction, handle transactions, and help maintain a clean, safe theatre environment in compliance with company policies.

The role may involve alcohol service duties where required and requires cast certification training. Strong communication and courteous customer service are essential for every shift.