Theatre Crew Lead - Guest Experience & Ops

AMC Theatres; Austin (TX); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Career advancement

Medical, dental, and vision coverage

401(k) match

Free popcorn and discounts on food and

Free movies

AMC gift card savings

Job summary

AMC Entertainment is seeking a dynamic Supervisor to help direct the daily performance of the theatre crew and ensure operations run smoothly for guests and staff. You will lead with energy, communicate with care, and create a welcoming environment while growing your leadership skills in a fast-paced, movie-loving setting.

The role emphasizes supervising crew, managing cash and inventory, and coordinating daily tasks across opening/closing procedures and guest services.

Qualifications

• Must be at least 18 years old; other location-specific age requirements may apply.
• Six months of supervisory or commensurate leadership experience.
• Evening, weekend, and occasional holiday availability.
• Be a reliable teammate by showing up on time.
• Adherence to Wardrobe 101 Standards, including black non-slip shoes.
• Willing to complete required training and certifications.
• Friendly, outgoing personality—if you love people, this is the job for you!
• Strong guest service, communication, leadership, and teamwork skills.
• Ability to work independently, meet deadlines, and demonstrate competency in all crew positions.

Responsibilities

• Coordinate and coach theatre crew members through their daily responsibilities, ensuring strong performance and guest service.
• Assist in floor operations and ensure proper crew placement based on business needs.
• Oversee opening and closing procedures and provide access to vendors for deliveries and repairs during off-hours.
• Assign registers, distribute banks, supply change as needed, and reconcile floor safes.
• Accurately pull and count cash, coupons, and equivalents; enter results into the system and prepare deposits.
• Maintain cash-handling accuracy and complete required forms.
• Support inventory processes and assist in preparing crew schedules (final approval by management).
• Troubleshoot system issues by opening support tickets and following up on resolution.
• Resolve guest concerns and research AMC Stubs or refund-related issues.
• Distribute and reconcile passes and assist in all other duties as directed by management.
• Perform daily operational and administrative tasks to keep everything running on schedule.
• Complete other duties as directed by management.

Skills

Leadership

Guest service

Communication

Teamwork

Tools

Microsoft Office Suite

theatre-specific systems

Job description

AMC Entertainment is seeking a dynamic Supervisor to help direct the daily performance of the theatre crew and ensure operations run smoothly for guests and staff. You will lead with energy, communicate with care, and create a welcoming environment while growing your leadership skills in a fast-paced, movie-loving setting.

The role emphasizes supervising crew, managing cash and inventory, and coordinating daily tasks across opening/closing procedures and guest services.