Theatre Operations Lead & Guest Experience

AMC Entertainment; Montclair (AL); Presencial; USD 21.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Employee Assistance Program (EAP)

401(k) match

Daily popcorn and discounts on food/dr

Free AMC movies

Descripción de la vacante

AMC Entertainment is seeking a Supervisor to guide daily theatre operations, coach crew members, and ensure exceptional guest experiences in a fast-paced venue. You’ll help manage opening/closing, cash handling, scheduling, and problem-solving to keep performance high and guests happy.

The role values leadership, communication, and teamwork. Evening, weekend, and holiday availability are required, with opportunities for growth and benefits including medical, dental, vision, EAP, 401(k) match,

Formación

• Six months of supervisory or commensurate leadership experience.
• Must be at least 18 years old; other location-specific age requirements may apply.
• Evening, weekend, and occasional holiday availability.
• Friendly, outgoing personality—if you love people, this is the job for you!
• Strong guest service, communication, leadership, and teamwork skills.

Responsabilidades

• Coordinate and coach theatre crew members through their daily responsibilities, ensuring strong performance and guest service.
• Assist in floor operations and ensure proper crew placement based on business needs.
• Oversee opening and closing procedures and access to vendors for deliveries and repairs during off-hours.
• Assign registers, distribute banks, supply change as needed, and reconcile floor safes.
• Maintain cash-handling accuracy and complete required forms.
• Support inventory processes and assist in preparing crew schedules with final approval by management.
• Troubleshoot system issues by opening support tickets and following up on resolution.
• Resolve guest concerns and research AMC Stubs or refund-related issues.
• Distribute and reconcile passes and assist in all other duties as directed by management.
• Lead with AMC’s values and foster an inclusive environment.

Conocimientos

Leadership

Guest Service

Communication

Teamwork

Time Management

Herramientas

Microsoft Office Suite

Theatre-specific systems

Descripción del empleo

AMC Entertainment is seeking a Supervisor to guide daily theatre operations, coach crew members, and ensure exceptional guest experiences in a fast-paced venue. You’ll help manage opening/closing, cash handling, scheduling, and problem-solving to keep performance high and guests happy.

The role values leadership, communication, and teamwork. Evening, weekend, and holiday availability are required, with opportunities for growth and benefits including medical, dental, vision, EAP, 401(k) match,