Theatre Cast Member: Box Office & Concessions

Regal; Richmond (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Regal in Richmond, VA is hiring floor staff to work in Box Office, Concession, or as an Usher, delivering exceptional guest service while ensuring safety and cleanliness across the theatre.

This hourly, flexible role requires regular attendance, cash handling, upselling, adherence to dress code, and the ability to assist guests with seating and questions. Cast certification training or progress toward it is required.

Qualifications

• Completion of cast certification program or progress toward completion.
• Experience in customer service or hospitality is a plus.
• Ability to handle cash and operate POS systems with accuracy.

Responsibilities

• Operate POS system and cash drawer with accuracy in Box Office.
• Promote Regal Crown Club and upsell Premium Viewing options.
• Operate concession POS and manage stock, while ensuring food safety.
• Direct patrons to seats and monitor audience safety as an Usher.
• Assist with opening and closing duties as needed.

Skills

Customer service

Public speaking

Effective listening

Communication skills

Education

Cast certification

Box office cashier training

Job description

Regal in Richmond, VA is hiring floor staff to work in Box Office, Concession, or as an Usher, delivering exceptional guest service while ensuring safety and cleanliness across the theatre.

This hourly, flexible role requires regular attendance, cash handling, upselling, adherence to dress code, and the ability to assist guests with seating and questions. Cast certification training or progress toward it is required.