Theater Floor Staff: Guest Service & Usher

Regal; Midlothian (VA); On-site; USD 17,000 - 21,000; Part time

Job summary

Regal in Virginia seeks Floor Staff to support guests in Box Office, Concessions, or as Ushers, ensuring a welcoming, safe theatre experience. Staff may work variable hours, part-time, or full-time hourly shifts with duties spanning ticketing, food service, and crowd management.

Ideal candidates will demonstrate strong customer service, reliability, and ability to read training materials on harassment and safety. Flexibility to cover openings and closings is a plus.

Qualifications

• Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.
• If the theatre sells alcohol and your duties include selling/serving, complete legally required state/local training and Regal Responsible Beverage Server training.

Responsibilities

• Operate Box Office and concession POS systems with accuracy.
• Promote Regal Crown Club and up-sell Premium Viewing experiences.
• Direct patrons to seats and enforce MPAA rating system.
• Read and understand training materials on topics such as harassment and discrimination.
• Perform opening/closing duties and maintain clean theatre environment.
• Assist with opening/closing tasks and stock/concession needs.

Skills

Customer service

Communication

Public speaking

Teamwork

Attention to detail

Education

Cast certification program

Job description

Regal in Virginia seeks Floor Staff to support guests in Box Office, Concessions, or as Ushers, ensuring a welcoming, safe theatre experience. Staff may work variable hours, part-time, or full-time hourly shifts with duties spanning ticketing, food service, and crowd management.

Ideal candidates will demonstrate strong customer service, reliability, and ability to read training materials on harassment and safety. Flexibility to cover openings and closings is a plus.