House Manager

University of North Carolina at Wilmington; Wilmington (NC); In loco; USD 18.000 - 23.000; Part-time

Descrizione del lavoro

University of North Carolina Wilmington (UNCW) in Wilmington, NC, seeks a part-time, temporary front-of-house leader for events at Kenan Auditorium, Beckwith Recital Hall, and Mainstage Theatre. Responsibilities include coordinating volunteers, supervising ushers, managing patron flow, and ensuring ADA compliance while delivering exceptional service.

Hours vary with events; candidates should be able to work nights, weekends, holidays, and long shifts.

Competenze

• Two or more years in house management or customer service
• Able to lift 25 lbs, climb stairs, and stand for long periods
• Organized, diplomatic, self-directed, and strong multitasker
• Flexible availability (nights, weekends, holidays, long hours)
• Excellent written and verbal communication with diverse groups
• Proficient in Microsoft Office, web-based scheduling tools, and problem-solving

Mansioni

• Deliver outstanding customer service to UNCW Arts patrons
• Assist with recruitment, training, and supervision of volunteer ushers
• Support collaborative volunteer programs with Thalian Hall and Wilson Center
• Lead pre-event usher meetings and assign duties
• Oversee lobby setup, program distribution, and event-specific activities
• Ensure patron safety, comfort, and ADA compliance
• Coordinate front-of-house operations with the Stage Manager and Technical Director
• Respond to emergencies per UNCW and Kenan Auditorium protocols

Conoscenze

Customer service

Multitasking

Communication

Flexibility

Problem solving

Microsoft Office

Scheduling tools

Formazione

Two or more years in house management or customer service

Strumenti

Microsoft Office

Scheduling tools

Descrizione del lavoro

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research, and service. UNCW is distinguished by its commitment to putting students first, supporting world-class faculty and staff, delivering transformative learning experiences, and leveraging its unique proximity to the ocean. Recognized nationally for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and reflects emerging industries and interdisciplinary innovation. A public institution with nearly 20,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s first bachelor’s degree program focused on coastal engineering. The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education. Founded as Wilmington College in 1947, UNCW moved to its present location in the heart of New Hanover County in 1961. The 660-acre campus is only minutes from Wrightsville Beach and historic downtown Wilmington and features Georgian architecture and designated conservation areas. Wilmington International Airport ( ILM ) provides commercial air service to cities both domestic and abroad and is just six miles from the UNCW campus. UNCW has been part of the University of North Carolina System since 1969.

This part-time, temporary position provides front-of-house leadership and exceptional customer service for events at Kenan Auditorium, Beckwith Recital Hall, and Mainstage Theatre. Duties include coordinating volunteers, supervising ushers and ticket takers, managing patron flow and accessibility, and supporting a safe and welcoming audience experience. Hours vary based on event schedules.

Key Responsibilities

• Deliver outstanding customer service to UNCW Arts patrons
• Assist with recruitment, training, and supervision of volunteer ushers
• Support collaborative volunteer programs with Thalian Hall and Wilson Center
• Lead pre-event usher meetings and assign duties
• Oversee lobby setup, program distribution, and event-specific activities
• Ensure patron safety, comfort, and ADA compliance
• Coordinate front-of-house operations with the Stage Manager and Technical Director
• Respond to emergencies per UNCW and Kenan Auditorium protocols

Minimum Education and Experience Requirements

• Two or more years in house management or customer service
• Able to lift 25 lbs, climb stairs, and stand for long periods
• Organized, diplomatic, self-directed, and strong multitasker
• Flexible availability (nights, weekends, holidays, long hours)
• Excellent written and verbal communication with diverse groups
• Proficient in Microsoft Office, web-based scheduling tools, and problem-solving

Preferred Education, Knowledge, Skills & Experience

• Experience in house management, front-of-house operations, or event management
• Working in performing arts venues or live event environments
• Familiarity with theatre etiquette, policies, and patron services

Primary Purpose of Organizational Unit

UNCW’s Office of the Arts enriches the campus and Wilmington community through diverse cultural programming that highlights the university’s intellectual and creative life. With an international scope and a focus on North Carolina and coastal southern artists, the office supports performances, residencies, and cross-disciplinary collaboration across UNCW’s academic arts departments and colleges. The Office of the Arts coordinates campus-wide cultural activities, including UNCW Presents, manages Kenan Auditorium and the Cultural Arts Building, and serves as a liaison to local, regional, and national arts partners.

Work Hours

Work Hours Varies - Must be able to accommodate a flexible schedule, including early mornings, late nights, weekends, holidays and long hours

Work Days

Work Days Varies - Must be able to accommodate a flexible schedule, including early mornings, late nights, weekends, holidays and long hours

Hours Per Week

Hours Per Week Varies - Must be able to accommodate a flexible schedule, including early mornings, late nights, weekends, holidays and long hours

Anticipated Hiring Range

Anticipated Hiring Range $15/hour

EEO Statement

UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Number of Openings

Number of Openings Multi-Positions

Required Documents

• Resume
• Cover Letter

Posting Specific Questions

Required fields are indicated with an asterisk (*).