Admin Support Specialist

University-of-North-Carolina-At-Chapel-Hil; Chapel Hill (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Exclusive discounts

Performing arts event discounts

Local child care savings

Job summary

University of North Carolina at Chapel Hill is seeking an Audience Service Associate to manage theatre front-of-house operations. The role includes ticketing, patron information, and assisting with opening nights and events.

The position requires a high school diploma or equivalent and familiarity with customer service in a busy setting. Responsibilities include supervising Work-Study students, enforcing safety protocols, and handling cash and reports.

Qualifications

• High school diploma or equivalent; or an equivalent combination of training and experience.
• Experience in a busy office or customer-facing environment is preferred.
• Knowledge of box office operations is beneficial.

Responsibilities

• Prepares and maintains facilities inside and outside the theatre before, during, and after each performance.
• Maintain and enforce COVID Safety Protocols.
• Manage and Supervise Work-Study students and volunteers.
• Provides customer service to audience members during performances.
• Assists other departments of PlayMakers as necessary for Opening Nights and other special events.
• Identifies and responds to emergencies according to emergency protocols; reports all incidents to the General Manager.
• Sell single tickets and subscriptions using specialized ticketing software.
• Provide information to patrons regarding performance time schedules, location of events, and various pricing and seating arrangements.
• Explain box office policies and respond to routine problems regarding ticket sales.
• Reconcile daily cash receipts and perform daily deposits with the University Cashier.
• Prepare box office and front of house reports as needed.
• Duties may also include administrative tasks and artist support.

Skills

Customer service

Cash handling

Staff supervision

Ticketing software

Education

High school diploma or equivalent

Office experience

Tools

Ticketing software

Microsoft Office

Job description

Position Number 20020530, 20020530, 20020558, 20047958, 20073042, 20073044

Vacancy ID

Vacancy ID S028041

Full-time/Part-time

Full-time/Part-time Full-Time Temporary

Hours per week 40

Work Schedule

Monday – Friday, some weekends, Exact schedule is flexible and will be worked out with General Manager and other staff based on needs

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

PRC manages the planning and oversight of a 3.1 million dollar professional and educational theatre operation. This unit has a staff of about 175 which includes approximately 47 employees, 20 independent contractors, 30 workstudy students and up to 100 volunteers. Approximately 37 of these employees are seasonal employees, requiring new contracts and university personnel paperwork for each season. This unit is responsible for creating significant professional artistic programming, student and community engagement activities and attendant fundraising endeavors. The unit functions as a program of the Department of Dramatic Art. Employees of the unit are essentially employees of the department.

Position Summary

Audience Service Associate

• Prepares and maintains facilities inside and outside the theatre before, during, and after each performance
• Maintain and enforce COVID Safety Protocols.
• Manage and Supervise Work-Study students and volunteers.
• Provides customer service to audience members during performances
• Assists other departments of PlayMakers as necessary for Opening Nights and other special events
• Identifies and responds to emergencies according to emergency protocols; reports all incidents to the General Manager
• Sell single tickets and subscriptions using specialized ticketing software
• Provide information to patrons regarding performance time schedules, location of events, and various pricing and seating arrangements
• Explain box office policies and respond to routine problems regarding ticket sales
• Reconcile daily cash receipts and perform daily deposits with the University Cashier
• Prepare box office and front of house reports as needed
• Duties may also include administrative tasks and artist support

Minimum Education and Experience Requirements

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Management Preferences

A background in college or professional theater preferred, including working with students

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Optional and Required Documents

Required Documents

• Curriculum Vitae / Resume

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).