Theater Leadership & Guest Experience Lead

Marcus Theatres; Saint Charles (MO); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Vacation for Full-Time (30+ Hours

Medical, Dental, Vision & Retirement

Free Movies & Meals

Paid Uniforms

Associate College Scholarship Program

Descripción de la vacante

Marcus Theatres is seeking an Assistant Manager to lead a high-volume, guest-focused team in our Missouri theatre. You will coach hourly staff, manage performance, and help deliver exceptional service while upholding safety and brand standards.

This role offers growth within a family-oriented culture, with competitive wages, full-time benefits, and a dynamic environment that supports training and development.

Formación

• Minimum 18 years of age.
• Supervisory experience in a high-volume theatre/retail/hospitality environment.
• Strong interpersonal, verbal and written communication skills.
• Flexibility to work late evenings, weekends and holidays.
• Ability to hire, train and develop associates.

Responsabilidades

• Create a safe and welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service.
• Supervise, motivate, reward and coach associates.
• Execute systems and processes that keep the theatre running smoothly.
• Assist with hiring, training and associate development.
• Evaluate key performance indicators to drive guest satisfaction and results.
• Follow direction of the theatre and corporate management teams.
• Identify opportunities to increase brand awareness and drive traffic into the theatre.

Conocimientos

Supervisory experience

Interpersonal communication

Verbal and written communication

Customer service

Team leadership

Staff scheduling

Educación

High school diploma or equivalent

College coursework in Business Management and Marketing preferred

Herramientas

Microsoft Word

Excel

POS System

Descripción del empleo

Marcus Theatres is seeking an Assistant Manager to lead a high-volume, guest-focused team in our Missouri theatre. You will coach hourly staff, manage performance, and help deliver exceptional service while upholding safety and brand standards.

This role offers growth within a family-oriented culture, with competitive wages, full-time benefits, and a dynamic environment that supports training and development.