Theatre Operations Lead — Guest Experience & Growth

Marcus Theatres; Williamsburg (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free Movies

Discounted concessions

Flexible schedules

Early wage access

Career growth across properties

Discounts at Marcus Hotels & Resorts

Referral bonus

And much more!

Job summary

Marcus Theatres in Williamsburg, VA is seeking a dedicated Full Time Assistant Manager to lead daily theatre operations, coach staff, and ensure exceptional guest service. The role requires managing staffing, scheduling, cash handling, and opening/closing procedures in a fast-paced, safety-conscious environment.

The ideal candidate will have supervisory experience, strong communication skills, and flexibility for nights, weekends, and holidays.

Qualifications

• Must be at least 18 years old with supervisory experience in a high-volume theatre, cinema, retail, or hospitality setting.
• High school diploma or equivalent; business/marketing coursework preferred.
• Strong interpersonal, verbal, and written communication skills.
• Flexible availability including nights, weekends, and holidays.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Lead daily theatre operations including staffing, scheduling, cash handling, and opening/closing procedures.
• Train, coach, and develop associates while fostering a positive and service-driven environment.
• Maintain cleanliness and safety by following company standards; ensure a welcoming environment.
• Manage inventory, order supplies, and monitor maintenance and safety across all areas.
• Operate and troubleshoot projection and sound equipment, POS systems, and theatre tech.
• Assist with hiring processes, orientation, and ongoing associate development.
• Ensure compliance with corporate policies, local laws, and PCI regulations.
• Handle guest concerns with professionalism and service recovery.
• Analyze business trends to drive sales, optimize schedules, and support corporate initiatives.

Skills

Supervisory experience

Interpersonal skills

Verbal communication

Written communication

Flexibility

Customer service

Calm under pressure

Education

High school diploma or equivalent

Business or marketing coursework preferred

Tools

POS systems

Theatre operations software

Job description

Marcus Theatres in Williamsburg, VA is seeking a dedicated Full Time Assistant Manager to lead daily theatre operations, coach staff, and ensure exceptional guest service. The role requires managing staffing, scheduling, cash handling, and opening/closing procedures in a fast-paced, safety-conscious environment.

The ideal candidate will have supervisory experience, strong communication skills, and flexibility for nights, weekends, and holidays.