Cinema Assistant Manager - Lead Guest Experience

Marcus Theatres

Chicago Heights (IL)

On-site

USD 20,000 - 28,000

Full time

6 days ago

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Benefits offered by this job

Holiday pay

Vacation pay

Full-time benefits

Free movies

Free meals

Uniforms

Scholarship program

Career advancement

Job summary

Marcus Theatres is seeking an Assistant Manager to join a high-energy team. You will lead guest service initiatives, coach associates, and ensure smooth daily operations in a fast-paced cinema environment.

This role offers competitive wages and comprehensive benefits for full-time staff, along with opportunities for career advancement. The position requires a positive attitude, strong communication, and a passion for coaching others to deliver exceptional guest experiences.

Qualifications

Positive attitude and strong work ethic with excellent communication skills.
Ability to work in a high-volume, fast-paced, team-focused environment.
Experience coaching and developing associates to deliver guest service.
Enthusiasm and reliability to represent Marcus Theatres across the team.

Responsibilities

Create a safe and welcoming environment by greeting guests and anticipating needs.
Supervise, motivate, reward and coach theater associates.
Execute systems and processes that keep the theater running smoothly.
Assist with hiring, training and associate development.
Evaluate KPIs to drive guest satisfaction and results.
Identify opportunities to increase brand awareness and drive traffic to the theater.
Follow direction of the theater and corporate management teams.