Textbooks Assistant

University of New Mexico; Albuquerque (NM); On-site; USD 14,000 - 19,000; Full time

Job summary

The University of New Mexico Bookstore is seeking a Sales Assistant in Textbooks to deliver high-quality customer service to students, faculty, staff, and the public in a fast-paced, high-volume setting. You will work as part of a collaborative team, handle POS transactions, maintain accuracy, deescalate tense situations, and assist other Bookstore departments as needed; strong communication and multitasking are essential.

All employees must abide by UNM policies and Bookstore procedures.

Qualifications

• Experience in retail environment.
• Excellent customer service in person, via email, & over the phone.
• Experience with POS applications & cash handling.
• Calm, professional personality.
• Self-motivated with an ability to stay productive.
• Excellent customer service skills.
• Effective communication skills.
• Strong people skills with ability to be a good listener and deescalate.
• Intermediate computer skills; MS Office Suite.
• Ability to multi-task.

Responsibilities

• Serve students, faculty, staff and the general public in a fast-paced bookstore setting.
• Handle POS transactions and cash with accuracy.
• Deescalate tense situations to maintain a positive customer experience.
• Assist other Bookstore departments as needed.
• Maintain high standards of customer service and teamwork.

Skills

Customer service

Cash handling

POS applications

Deescalation

Multi-tasking

Teamwork

Communication skills

Tools

POS systems

MS Office

Job description

Requisition ID: req38247

Pay: $12.00 Hourly

Campus: Main - Albuquerque, NM

Department: Bookstore Main Campus (219A)

Employment Type: Student Employment

Student Type: Student Employment

Status: Non-Exempt

Background Check Required: No

For Best Consideration Date: 10/16/2026

Position Summary

**WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM ALL STUDENTS REGARDLESS OF WORK STUDY AWARD**

A great attitude and strong work ethic will be required to be successful at the UNM Bookstore. As a Sales Assistant in Textbooks you will be expected to work in a high-volume, fast-paced environment to professionally serve our students, faculty, staff, and general public. Strong attention to detail and the ability to deescalate stressful situations are key. The ability to multitask and assist other Bookstore departments as needed are also expected. If you enjoy working in a team environment to deliver the highest level of customer service, we encourage you to apply.

All employees must abide by UNM policies & procedures, as well as internal bookstore policies & procedures.

The UNM Bookstores will be open 12/14-12/22 and reopen for the Spring semester on 1/4.

Click here for more information on all UNM Bookstore departments.

Preferred Qualifications

• Experience in retail environment
• Ability to give excellent customer service in person, via email, & over the phone
• Experience with POS applications & cash handling
• Calm, professional personality
• Self-motivated with an ability to stay productive
• Excellent customer service skills
• Effective communication skills
• Strong people skills with ability to be a good listener and deescalate
• Intermediate computer skills; MS Office Suite
• Ability to multi-task

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.